Hotel Holiday Inn Express di Merida

On 3rd party sites, they state coin laundry, as an amenity. My main purpose of booking hotel was because it stated coin laundry, and I wanted to wash my clothing the way I am used to. Before check out the next morning, I went to front desk and inquired about where was laundry room. I was told by clerk that it was not available that day. I advised her that my only purpose of staying at the hotel was because of the coin laundry they advertised. She got on her computer and stated she would find me one. I advised her that I knew about other coin laundry, but I booked hotel to be able to do laundry. She made a few phone calls, asked me how much laundry I had. I told her 3 bags. It was my daughter and my laundry. She continued to talk on phone. She then stated she could have my laundry done and back by 5pm. I advised her that that’s way past check out. She continued on phone. After hanging up, She handed me a ‘laundry form’ and asked me to fill it out and give her clothes within 15 minutes. I decided to just give her ‘a few items’, and returned her the form and clothing. At 12 noon check out time, I advised her I was sitting in lobby. She acknowledged. Around 1 pm, a housekeeper came and gave her a bag, and she advised me my clothes was ready. I took them and said thank you. She then stated that I needed to pay her. After attempting to charge me $90 usd, my card originally declined and manager was called when i complained and explained situation. Called a friend on phone who spoke with manager about situation. I was then told that manager stated he would discount, because of the misunderstanding. Total $80 USD for 25 pieces of clothing. I was advised by friend to pay it. When I gave them my card again, I was charged, I advised them that I would be reporting the situation. They proceeded to write down my credit card number. I asked why? But no response. Manager then proceeded to go outside, and talk on his phone, at the end of the parking lot, for about 15-20 minutes.

Dengan penginapan di Holiday Inn Express Merida Centro di Mérida (Mérida Centro), anda akan berada 4 minit berjalan kaki dari Katedral Mérida dan 10 minit berjalan kaki dari Paseo de Montejo. Hotel ini berada 2.1 km dari Konsulat A.S. Merida dan 7.8 km dari Plaza Altabrisa.Jangan ketinggalan menikmati begitu banyak peluang rekreasi yang disediakan, termasuk kolam renang terbuka dan pusat kecergasan. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles percuma, televisyen di ruang bersama dan dewan sambutan.Gunakan perkhidmatan bilik (semasa waktu terhad) di hotel. Sarapan bufet percuma disajikan pada setiap hari.Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, daftar keluar ekspres dan meja/kaunter hadapan 24 jam. Hotel ini mempunyai 2 bilik mesyuarat yang tersedia untuk acara. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.Inaplah di salah satu daripada 131 bilik tamu yang menampilkan televisyen skrin rata. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi menampilkan pancuran mandi, kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi dan meja serta telefon dengan panggilan tempatan percuma.