Hotel terbaik di Merida

Hotel is located very near to the center, offers free parking and the staff is very nice. For the price you should be satisfied. However, for the 4 stars claimed, there are few areas of improvement. The isolation is bad, you can hear all other guests. The drains are kind of clogged so water keeps gathering in the bathroom. The bed, although it‘s advertised as a double bed, can hardly accommodate two persons, even if they are hugging. There were also some bugs in the room, not cockroaches but still, so there is a need of some measure there. All in all, a good place if you want good value for money and be central in Merida.

On 3rd party sites, they state coin laundry, as an amenity. My main purpose of booking hotel was because it stated coin laundry, and I wanted to wash my clothing the way I am used to. Before check out the next morning, I went to front desk and inquired about where was laundry room. I was told by clerk that it was not available that day. I advised her that my only purpose of staying at the hotel was because of the coin laundry they advertised. She got on her computer and stated she would find me one. I advised her that I knew about other coin laundry, but I booked hotel to be able to do laundry. She made a few phone calls, asked me how much laundry I had. I told her 3 bags. It was my daughter and my laundry. She continued to talk on phone. She then stated she could have my laundry done and back by 5pm. I advised her that that’s way past check out. She continued on phone. After hanging up, She handed me a ‘laundry form’ and asked me to fill it out and give her clothes within 15 minutes. I decided to just give her ‘a few items’, and returned her the form and clothing. At 12 noon check out time, I advised her I was sitting in lobby. She acknowledged. Around 1 pm, a housekeeper came and gave her a bag, and she advised me my clothes was ready. I took them and said thank you. She then stated that I needed to pay her. After attempting to charge me $90 usd, my card originally declined and manager was called when i complained and explained situation. Called a friend on phone who spoke with manager about situation. I was then told that manager stated he would discount, because of the misunderstanding. Total $80 USD for 25 pieces of clothing. I was advised by friend to pay it. When I gave them my card again, I was charged, I advised them that I would be reporting the situation. They proceeded to write down my credit card number. I asked why? But no response. Manager then proceeded to go outside, and talk on his phone, at the end of the parking lot, for about 15-20 minutes.

挺好的，但隔音一般 酒店的整體感覺不錯，房間乾淨，設施也還行。酒店位置不錯，交通便利，但是裝修有些老舊