Hotel berhampiran Mayapán Archaeological Zone, Merida

Ni agua ni café no te explican encendido de la tv Actitud despota

Lokasi agak rumit jika anda bergerak dengan pengangkutan. Ia mempunyai pasar raya berdekatan dan pusat konvensyen bertentangan. Umumnya pekerja yang mesra dan suka menolong. Sarapan ok. Kemudahan yang sangat selesa. Terdapat bar mini di dalam bilik, yang pada kesempatan ini membantu saya untuk mendapatkan sedikit makanan kerana, disebabkan kontingensi, tiada apa-apa yang dibuka berhampiran untuk makan dan hotel hanya menyediakan perkhidmatan sarapan pagi. Harganya benar-benar jauh lebih baik dalam aplikasi ini daripada terus di hotel, hampir 1/3 setiap malam.

On 3rd party sites, they state coin laundry, as an amenity. My main purpose of booking hotel was because it stated coin laundry, and I wanted to wash my clothing the way I am used to. Before check out the next morning, I went to front desk and inquired about where was laundry room. I was told by clerk that it was not available that day. I advised her that my only purpose of staying at the hotel was because of the coin laundry they advertised. She got on her computer and stated she would find me one. I advised her that I knew about other coin laundry, but I booked hotel to be able to do laundry. She made a few phone calls, asked me how much laundry I had. I told her 3 bags. It was my daughter and my laundry. She continued to talk on phone. She then stated she could have my laundry done and back by 5pm. I advised her that that’s way past check out. She continued on phone. After hanging up, She handed me a ‘laundry form’ and asked me to fill it out and give her clothes within 15 minutes. I decided to just give her ‘a few items’, and returned her the form and clothing. At 12 noon check out time, I advised her I was sitting in lobby. She acknowledged. Around 1 pm, a housekeeper came and gave her a bag, and she advised me my clothes was ready. I took them and said thank you. She then stated that I needed to pay her. After attempting to charge me $90 usd, my card originally declined and manager was called when i complained and explained situation. Called a friend on phone who spoke with manager about situation. I was then told that manager stated he would discount, because of the misunderstanding. Total $80 USD for 25 pieces of clothing. I was advised by friend to pay it. When I gave them my card again, I was charged, I advised them that I would be reporting the situation. They proceeded to write down my credit card number. I asked why? But no response. Manager then proceeded to go outside, and talk on his phone, at the end of the parking lot, for about 15-20 minutes.

excellent service, great location inside the mall, free and big parking available for guest with own cars, beds quite small for tall people. nice food though quite limited in options.

I stayed in Residence Inn Merida for a month in January 2024. I liked the location and services. It’s very close to the Galleria Mall, Costco and a large grocery store. You can take bus R72 to Central Merida which is very convenient if you don’t have a car or don’t want to drive.The room is clean and equipped with full kitchen. The breakfast is included. The front desk staffs are also helpful. They helped us to arrange two private day trips to Maya sites and cenotes. The only thing I would recommend is to improve the quality and add more choices to the breakfast. Not many varieties of breakfast. The refrigerator is a little bit noisy at night.

Excelente servicio y trato del personal que nos recibió y atendió tanto al llegar y durante nuestra estancia. Muy complacido con todo el personal del restaurante pues fueron muy smables y serviciales.

Usé este hotel como hotel de paso ya que veniamos de un recorrido muy largo y teniamos unos asuntos en Mérida. Es la primera vez que lo visito, y en general es una opción razonable, aunque tienen algunos detalles que considero importantes. Entregan una sola toalla por huésped (misma que te entregan en recepción), y es la misma que vas a tener que usar para secarte las manos, el cuerpo, la cara e incluso el piso, ya que no te dan otra, y lo del piso lo comento porque la regadera no tiene puerta, y para acabarla la puerta del baño no es completa, dejando espacio arriba y abajo, por lo que el agua sale hasta el cuarto. Pero el mayor problema que encontré, es que la habitación no fue aseada antes de que me la entregaran. Llegué con mi familia a las 4 PM (la hora de check in es a las 3 PM), y cuando entramos había una toalla usada en la cama, y en el baño un jabón usado y una botella de shampoo a medio usar. Es una pena que no atiendan un detalle tan importante y tan evidente, espero que se tomen en cuenta los comentarios que realizamos. Arribo: Viernes 13 de Mayo de 2022 Hab. 307

Fui por emergencia Familiar, mi hermano y yo hicimos una reservación para quedarnos ahí 5 días, la habitación que reservamos fue de 2 camas individuales, al llegar a la habitación nos dimos cuenta que era de la mitad de una habitación normal, ahora bien nosotros no íbamos a quedar mas en el hospital que en la habitación pero la gran sorpresa es que las camas estaban JUNTAS!!! así es juntas!! haciendo una tipo King size, pensamos que se equivocaron y fuimos a recepción y dijeron que esa era la habitación 2 camas individuales que si en priceline no lo menciona no es su problema, que si queríamos, podíamos separarlas, eso hicimos pero es tan..tan..tan pequeña la habitación que lo máximo que pudimos separarlas fueron 15cm cual es una broma. pero bueno eso fue, la habitación es solo para solteros o parejas, para todo lo demás; amigos, Familias etc,etc, no sirve para nada no hay espacio ni para poner las maletas!!!!! bueno si no te importa ponerlas en el pasillo...bueno. a perdon se me olvida algo las camas son un ladrillo, duras!

This was a wonderful hotel. It was beautiful & the rooms were spacious & comfortable. We did not meet a single employee, from the front desk staff to the cleaning folks, who wasn't smiling & eager to help in any way they could. Elbert & Enrique were especially friendly & helpful. The restaurant had great food for any meal. The pricing was very reasonable for what you get. I highly recommend.