Hotel Holiday Inn di Mexico City

Three excellent stays related to business trips. Manager Sofia, was extremely helpful. I wasn't checking in till after 6 am, and I've had problems before where a hotel night auditor thought I was a no-show and canceled my reservation. Sofia made sure they knew of my late arrivals. Also, I'm a light sleeper, and Sofia made sure to get me rooms on the quiet side of the hotel, away from the road. Very good breakfasts, nice front desk people, and pleasant, punctual shuttle drivers. I look forward to more upcoming stays next month at Holiday Inn Mexico Dali Airport.

The hotel is very modern and clean, it has TVs that you can cast Netflix etc from your phone on. Most of the staff are friendly and helpful. It is in a nice location and I felt safe in the area and the hotel without my husband and with three small children. There is a mall and Walmart within walking distance and there are no problems getting an Uber taxi or food delivered. It’s easy and cheap to get around to the main sites. The negatives are they don’t have fridges in the rooms, ice is available but they give it to you in a plastic bag rather than an ice bucket. We needed the ice to keep baby bottles cool, our plug on the sink didn’t close and we had nothing else to put them in. The second negative is that the cleaners keep taking the spare room keys from the slot by the door even if you haven’t pushed it down to activate the lights when you are out it will be taken. The third negative is about the Starbucks at the hotel. There is a young man who works there and he just couldn’t get the orders right, I went there three times he was working and each one of those drinks were incorrect. It really annoyed me that he would would then strongly push for a tip when he isn’t great at his job. The one day my 4 year old ordered a strawberries and cream Frappuccino and he got served a small cappuccino! The last negative is that the a/c is terrible, it doesn’t get very cold but makes the air quality terrible. Our noses were all dried out and cut by the time we left.

Me encanto Queretaro sus tours tanto a pie como en el tour histórico los souvenirs lindos y los sitios históricos muy interesante lleno de plazas iglesias restaurantes y muy tranquilo La Ciudad de Mexico demasiados coches trafico pero no deja de ser una ciudad interesante llena de atractivos turísticos ricos restaurantes y de todo

I think it’s time for me to stop staying at the Holiday Inn hotels, many issues happened this year with this brand. I had issues in New York (Holiday Inn Times Square), Holiday Inn Puebla and, now in this property, Holiday Inn Zona Rosa. Pro’s: • Hotel is conveniently located in the center of DF, close to Insurgentes and Paseo Reforma. There are some restaurants close to this hotel, the bad thing is, some of them close early 8:00pm – 9:00pm • The rooms are spacious and quiet. • Asked for a refrigerator and it was delivery fast. • Very quiet and safe area, you can walk any time without any issues, we were leaving to the airport and, we saw a guy jogging at 2:30am. • It’s close to Metro stations Cauthemoc and Insurgentes but, I will avoid these stations late night. Con’s: • I think the Front Desk personnel are not well trained. When we checked in, I wasn’t asked for a Credit Card for Incidentals. Normally, when you check into the hotel, a method of payment is always asked to cover incidentals and to cover any damage in the room, even if the room is paid for; this omission gave us problems at the restaurant when we had dinner. The restaurant staff said we had to pay cash or CC, he couldn’t charge in our hotel bill because we didn’t have credit on file…Of course he didn’t ..!.The agent didn’t ask for it at check in..!... We had to go to the front desk to find out what was going on. We spoke with the Front Desk Manager (by the way, a very inexperienced and not friendly lady) and she didn’t have a clue what we were talking about ( and I speak fluent Spanish ). We asked why the agent did not ask for CC upon checking in, she just said “Maybe because you are paying with points”..????....Really??? • One thing that really bothered me is, when we paid at the Front Desk for our restaurant meal in Cash or CC, the Receptionist, including the Front Desk Manager, won’t give you a receipt right way, you have to ask for it. • The uneven floor in the room’s shower was annoying, every time we took a shower, the water was still standing on the floor. We reported to Housekeeper, and she said she will take care of the issue when she cleans the room. • The food at the restaurant was ugly and not well presented; one night we ordered Sirloin Tacos and, it was awful, the meat was dry and cold and it seems they spilled the food on the plate. • Elevator was broken, thanks god they gave us a room on the second floor. • The waiters at the restaurant also need more training, they need to learn how to set up a table, they don’t bring the glasses, utensils, bread at the same time, you must ask for it, otherwise you’ll spend the rest of your meal raising your hand to get their attention. • We didn’t feel welcome at check in, the agent did not explain what is included and what is not, I found out on my second visit that phone calls are included. • The business center in the lobby is not functional at all, the keyboard’s computer is not programmed as it

酒店乾淨衞生，離展館進，方便出行，旁邊有好多餐廳，安全，

I am a gold member with this hotel chain and booked a reservation directly with their site (IHG). After multiple flight delays I arrived to this hotel late evening for a 3 night stay. I have stayed here before and didn't think I'd have any issue. When I tried to check in I was told that my reservation had been cancelled earlier that day by the hotel as they said there was a problem with my credit card. The hotel took it upon themselves to cancel my reservation, not notify me and leave me stranded that evening as they said they were fully booked and had no rooms available. In questioning the desk agent he said they had no way to contact me which was outrageous as I am a gold member and they have all my personal info. In addition the paper he was showing me with my reservation had my contact information on it. The desk agent never bothered to try and accommodate me elsewhere. It wasn't until I asked did he reluctantly pick up the phone to call around. Customer service was abysmal. It was also very apparent why they gave up my reservation. They had a big sign behind him welcoming formula 1 racing that was in town. I called the main reservations number for help and all they could do was apologize and offer a hotel 30 minutes away. They opened up a case for me so someone from the hotel could call me in 48hrs but what was I to do stranded in the middle of the night with no where to stay. On top of it no one bothered to call as they don't seem to care. The hotels only defense was your credit card did not clear prior to my arrival. Upon reservation booking it clearly stated to pay on arrival. There were no attempted charges on my card that I could see that day and that card had a massive credit limit available. It was used all that day and I used it immediately after to book another hotel. Any hotel should be well aware that credit cards might have issues as they are putting it in manually vs having it run in hand. They should have a process in place to address customers proactively and not leave them stranded. In closing, Holiday Inn Mexico City -Plaza Universidad gave up my room as a convenience for them. They did not care at all to alert me ahead of time, they did not care that I was a returning gold member and they did not care that they left me stranded in the middle of the night in a foreign country without a place to stay. They also could not care to contact me as they said they would after a case was opened with them directly. Be careful staying here as they have proven customer service is not a priority.

Hotel al cual es sencillo dar con el domicilio del bastante bien ubicado y con atracciones por visitar cerca. La habitación era de tamaño medio de muy buena higiene, ordenada, todo funcionando adecuado, 2 camas matrimoniales muy cómodas, las almohadas muy reconfortantes para un, ideal descanso. La pantalla plana con clara nitidez y de buen tamaño. Agua templada en la regadera en todo momento del día. La atención del personal en recepción muy puntual, cordial al check in y check out con amabilidad te explican a detalle los servicios. Realizamos consumo en restaurante para desayunar, mismo que es de cortesía para socios, muy buensazón muy sabrosos. Con algunas oportunidades mínimas en el mantenimiento de las instalaciones.