Hotel Parque Mexico Suites at Condesa

No windows in the room to the outside, just to a shaft. Very small bathroom. No elevator. 20 steps to go to the 2nd floor room carrying a suitcase. Very noisy . No cable tv. Safe does not close. Very warm temperature in the room, fan is small, noisy and on the floor, it does not help. We have spent one night and have to pay for the whole stay of eight nights. I am claustrophobic and can not be in a room with no windows, I had a very troubled night

Cute jazz vibe artistic hotel, spacious rooms with a great location. But not quite what I expected. It had some inconveniences like having to ring a doorbell to be let in the property. Sure it’s safe, but it sucks if you get caught in the rain like we did. No A/C, and the walls are super thin, you can her everything from footsteps to someone urinating in the bathroom next to your room.

Got robbed please reward this is the worst hotel I ever stayed in we got robbed The money was hidden in her suitcase when we told the manager he told us we should not have money in the suitcase they did not care. Please if you can stay away from this hotel. €1000 they took

Worth 2,000 euro cash was stolen in the lining of our luggage that was hidden while the cleaner was cleaning our room and we were out the whole day and when we got back to the hotel they SAID power/electricity is gone and it will be back an hr so we went for dinner and 1 he after they said they don't know when the electricity will be back so a manager told us that we will take you to the other hotel, so you can pack your things and someone will assist you. We noticed that when we were packing our bags in peach black that there were lights in other parts of the hotel like the hallways, etc. We assumed it was just our room, looking back at it now we just realized it was all a SET UP between hotel staff & the maid. Please keep in mind that this hotel is small. Hence how they were able to do this. When they transferred us to the other hotel we notice the next morning that our money was missing from where it was hidden. We did not leave this hotel room not til we found out that the money was missing. So we went to the hotel & told them what happened but of course they denied it & said our room was not clean the entire stay which was a complete lie as it was clean the day we went out & the DAY our money was stolen. The manager & hotel staff did not want to hear anything about it & should have not left money in the bag. We have checked on the other reviews and seen that there was other cases of theft. We also said this to the manager & he just said " Ok we know" and he admitted that the cleaner is stealing money but he just said "if you leave money in your bag, it's there to be taken". Not only did they steal our money, but they never gave back the 2,000 MXN pesos/$100 deposit back that you must pay when you check in, which was a total SCAM. Also very loud music at night time, couldn't sleep at all. Please bycott this hotel, this is a total joke. We just dont want this to happen to anyone else. We traveled most of the world poor & rich countries and this has never happened to us

Do not wast your time. This Hotel is closed ands they sent me to other Hotel that smells construction noise. Shower has very poor drainage. Very rude staff. I used another hotel.

I didn't stay at Hotel Parque Mexico because I was "upgraded" to Hotel Parque España. When we got there, we were given a room with a king size bed, but a window that wouldn't open, on the street, with 24 hour flood lights. They then changed us to a room with a double bed that had a terrace with no outdoor chairs. The major problem is that this hotel isn't finished yet, and they're already booking guests. There aren't any facilities completed yet; no microwave, no breakfast, no lounge, all of which were listed on their ******* page. The staff is friendly and polite, and the hotel is nicely decorated.

There are three locations, all close by, but the staff and the information from ******* were contradicting each other. I got to the address I was given by *******, staff told me it wasn't it so I walked (it was already after midnight) to second location, staff told me the same thing and wanted to send me to third location but I refused and they got a room for me there.

This property has no space and is overpriced. The worst hotel we’ve stayed at while using *******. They don’t have water in the rooms, you have to leave your key every time you leave the hotel, the space is like a box it is tiny, they don’t hold your luggage even for a couple hours, it is not as advertised. Also the upstairs is closed. Do not stay here there are a lot of great places in Mexico City and this is not one of them.

terrible servicio, no nos dieron el cuarto que pagamos, nos dijeron que nos devolvian el dinero, nos terminaron dando un cuarto que no fue el que pagamos. Nos abrieron el cuarto estando nosotros adentro, que querian checar la caja de seguridad que alguien les reporto que estaba fallando.