Hotel berhampiran IDN Palabra Viva, Mexico City

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

這是此行幾家酒店中最不滿意的一家，網上預訂時放的是國家藝術宮的照片，八竿子打不着離得老遠，實際上酒店外形相當普通所以照騙！ 要了朝街的房間陽光明媚很好，但衞生間是簡單的玻璃隔斷還刷成玫瑰紅（ ￣д￣;）。早餐就在底樓大堂，品種很少非常簡單。 交通很方便，出門就能看見Insurgentes地鐵站。

好精緻衞生，服務態度非常好，已推薦給朋友。

The location is really good, just a short Uber ride away from most of the attractions. My friend and I enjoyed the clean room and the continental breakfast. The staff were very friendly. Nearby is the Angel of Independence.

Excellent stay! short walk to the cathedral, good breakfast, room is spacious with comfortable bed. Front desk is very helpful! The only negative part is our room doesn’t hav a window. Otherwise a perfect choice.

城景房確實風景無敵，坐在窗邊憲法廣場大教堂都盡收眼底，亡靈節的熱鬧一覽無餘。雖然也是老建築，但內部維護得很好。頂樓的餐廳早餐還行，一樓的咖啡吧也能提供簡餐。唯一不足是住的轉角房間，樓上就是頂樓餐廳，早上七點多就開始有椅子稀里嘩啦拖動的聲音。

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

Buen servicio, excelente ubicación

The place has a wonderful internal garden space. The representatives Mrs Margarita as well as Ms Yocelin always managed to take best cares of guests. The location inside is quite suitable to a relaxing stay.

Nos hemos quedado en varias ocasiones cuando venimos a CDMX. Normalmente bien, detalles pero cosas normales. Llegamos en esta ocasión, nos tocó una habitación remodelada pero hubo ruido toda la noche, como si arrastraran cosas, o estuvieran trabajando, además, en el muro de la habitación se oye un sonido extraño, se marcó a las 4 de la mañana a recepción y nos dijeron que la habitación de a un lado estaba vacía y que era imposible que hubiera ruido, que no podían ayudar. Ni siquiera lo vinieron a revisar o algo. No pudimos dormir en toda la noche. El ruido del muro continúa.