Hotel berhampiran Rompecabezas Tlatelolco, Mexico City

I really wanted to love this hotel. But a few things kept that from happening. Here's the summary: + Great location. Not on Reforma, but on the Rapid Bus line that gets you there in just a few minutes. This is clean and efficient. Also sits above a mall, with supermarket and is adjacent to a giant Wal-Mart. The hotel is on the freeway to the airport. + Very clean. The maids were friendly and hard working. The place is spotless and clean! + Quiet. I was on the top floor and heard zero noise from neighbors or the street. + Price. The rate was excellent as a frequent guest of Fiesta Rewards. (-) The room is bare bones. There is no refrigerator (so no storage for the supermarket in the mall). Ice, glasses, cups, are all on request and must be delivered. (-) Major problems with the air conditioning. The window does not open, so you must rely on A/C 100%. The problem is that the central air conditioner will not get cold. It only gets cool. I had to sleep on top of the bed, and the hotel engineer would not fix it. Even if it is cool at night, you will be warm since you can't open the window and the hotel A/C is limited. The hotel should run more chilling equipment 24/7.

Muy buena Estancia muy bonito hotel volveria a hacer una reserva

包早餐，房間整潔，酒店沒有接送服務，職員服務殷勤，酒店連接商場，非常方便，由酒店到機場要打車，需時30分鐘。

The neighborhood is difficult to reach in some hours, i arrived and some streets were closed under maintenance, from being few blocks it took me around an extra hour to reach the place also the taxi fee, take into account the place is next to bars and music because it is noisy during nights, and the a/c was not properly working, no towels on arrival too i had to request them

The hotel was modern and attractive with bilingual staff and full service breakfast. It was walking distance to public transit and the historical district. The area gets a little shady at night, but that is to be expected. During the day it is totally fine. We really liked the sliding wall panel that acts as a blackout shade and helps with street noise a little. The shower was nice and hot, bed was a bit firm, and linens were nice. The HVAC system was loud but worked great at drowning out any noise. We added the optional breakfast ($1 USD total through Expedia) and it was the Revolucion breakfast for 2 ($150 MXN ~ $8 USD each at the hotel) which included juice or fruit, coffee or tea, toast, and your choice of eggs with beans, enchiladas, or pancakes.

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

Lokasi yang sangat baik dan bagus kerana biliknya besar. Terdapat banyak restoran di kawasan kejiranan, jadi tidak ada kesulitan.

The place has a wonderful internal garden space. The representatives Mrs Margarita as well as Ms Yocelin always managed to take best cares of guests. The location inside is quite suitable to a relaxing stay.