Hotel berhampiran Freedom Tower, Miami

My sister and I were treated like royalty at this. Absolutely fabulous intercontinental Miami hotel.❤️ superb steakhouse fabulous service from the concierge to the Bell desk to all the people that worked at the steakhouse. Everything was fabulous. 

El hotel esta en Miami downtown en una zona muy segura cerca del hotel puede encontrar restaurantes- tour bus- plaza comercial- cafeteria etc

酒店客流非常多，泳池很小。 位置是有靠近的巴士總站及Downtown的 Metromover, mover 是免費的，出行去不同景點都可以搭mover出行，都就在附近不遠的地方，算是比較方便。搭地鐵也很一個選擇，可是班次要30min一班，漫遊不趕時間，都可以搭。 值得推薦的是-科學館，有小朋友可以帶他們去參觀一整天，非常值得參觀的。 邁阿密是旅遊區，隨時的吃渴一定貴，自駕泊車也很貴，要有燒錢的心理準備。

Стильный и элегантный отель в прекрасной локации!!! Завтраки разнообразные, единственный минус- бассейн не работал открытый , так как его чистили… Остальное- супер Обязательно вернемся)))

優秀的地理位置 濃厚的MO風格 無敵灣景 距離邁阿密郵輪港口很近 服務十分到位 就是沒有買到邁阿密特有的扇子 so sad

酒店和Hotel Indigo shared 酒店設施和前台，新酒店硬件設施沒得說，自帶大陽台 日落非常美！走路5分鐘就到Brikell Town Center 很方便！

Modern interiors and spacious rooms. Our window was dirty so couldn’t see anything out from the 15th floor. Although the building looks new we heard pipe noises frequently. That was annoying. Gym and pool are great. They don’t give complimentary drinking water bottle in room but there’s a water fountain next to the gym which is open 8am - 8pm. Make sure you have a reusable bottle. They don’t have steam room or sauna. They say city view for the pool and gym but you say residential buildings in the front and hotel. But you can do sunbathing. Front desk staff and other staff is friendly and have a smiling place always. The cafe, lobby and rooms have stunning interiors. The outdoor cafe at the back is a great place to hang out. I’d stay here again if I get discount :)

Spent 6 nights here spread out before and after a cruise from Miami port. We booked hotel in a Black Friday sale and opted for breakfast included. Overall we enjoyed our stay. The hotel has a new look to it and is tastefully decorated throughout. We had some teething problems with our rooms ( No power in sockets on one side of room, hotel safe not working, no wardrobe in room on our 2nd visit, room not cleaned on first day until we asked the floor supervisor that evening at 5.15pm who admitted that our room was not on her roster for cleaning that day, no shower seat in accessible bathroom, as I am disabled). However staff were very keen to rectify these issues quickly and they were addressed promptly apart from the safe after the trainee on reception told us he’d send someone to the room to sort it while we were at dinner. This didn’t happen and we had to wait until the following morning where we were told by a more senior receptionist that it’s policy not to send engineers to a room if the guests are not there. It was then sorted with ten minutes. We also had an issue with our credit card with this trainee manager that was eventually sorted out by Erik. In fact, the staff were very pleasant and their attitude would definitely persuade us to return if we visited Miami again. We must mention Sabrina, Erik and Ayainna who were extremely easy and pleasant to deal with. I’m sure they were not looking forward to seeing us approaching the reception desk. But these were genuine issues that should not have arisen and to be fair they were all dealt with and solved calmly and quickly, with 1 exception. The rooms during both our stays (4 nights and 2 nights) were very spacious. Beds were extremely comfortable with luxurious bed coverings. Both rooms were a generous size. Lighting was very good, storage space was perfect. Bathrooms were spacious and spotless. The breakfast though on the expensive side, was an excellent buffet style with some nice treats such as fresh fruit bowls, soaked over night oats, and fresh pastries . There was plenty of choice and service was good most mornings. We also ate dinner there on 3 nights and the food was good. We used the swimming pool on the top floor. It was heated slightly and was very pleasant though it got a bit busy in the evenings. There is a very pleasant terrace and bar up there also with great views of the city, especially at night time. Hotel is located about 10 mins walk from the Brickell stop on the people mover. We enjoyed our stay, it’s an expensive hotel when you include breakfast so we expected everything to be right for what we were paying. However the can do attitude of staff convinced us we were just unlucky and we hope to visit Miami again and therefore this hotel. If I had a choice I’d have given a 3.5 rating for our stay purely related to the difficulties mentioned above

Excellent Customer Service, The Driver very helpful also the room very clean and comfortable.

Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!