Hotel Hampton by Hilton di Miami

First, the toilet stopped working. Now, I know the hotel cannot foresee that and I understand. But it was an inconvenience at 11:30pm with a 4 and 7 yr old that was just about to go to bed, but then had to move, then told I was not allowed to get any type of compensation for this. I was not expecting a free night, but anything. Then come down for breakfast at 9am and was told they were running out of food, like potatoes. Barely was able to get a waffle for my kids with eggs, sausage, juice and a banana. Go back to try and get something for myself at now 9:30am, they were already out of potatoes at 9, but now they ran out of eggs, sausage, bacon, and bananas. I've been at other hotels and I've never experienced this before. No compensation for inconvenience and running out of food, even on a busy night. This was a bad experience for me and my family. And I don't ever expect white glove cleanliness, I get it with the turnaround time, however, I do not expect leftover hair in the shower that is not mine.

床很舒服，晚上很安靜。淋浴水量較小。從邁阿密機場到酒店沒有shuttle,但酒店到郵輪港口提供付費服務，八美元一個人，還比較方便。

Where do i begin. As an evacuation from Fort Myers during Hurricane Milton because of being a Hurricane Ian survivor I was beyond stressed out. Plus, I have a husband who wanted to hunker down again. When he finally agreed i called for a reservation. From the first steps into the hotel i was pleasantly pleased by the smell of the lobby. Jeanette allowed us to drive up to the gated 2nd floor parking lot. I was so relieved as I was worried about flooding. Meanwhile Gino took care of our room and recommended a great Cuban restaurant-Don Juan. Highly recommend. Later, I was still walking around being very confused and worried about our son who wouldn’t evacuate. I was approached by two ladies, Nora and Jennifer who were so kind and compassionate and spoke to me in prayer and it comforted me so much for their sincere and loving manner. I will be forever grateful to them. The breakfast every morning certainly was the best we’ve ever had at a Hilton. Nora,Mia and Adriana did such a marvelous job of different food selections every morning. The omelets and banana waffles where my favorite. Also, anytime over the next 3 days that I saw Nora or Jennifer I would get welcoming greetings and concerns over my son. It was the best decision to stay here and not have to deal with all the power outages at home or having to deal with a change of course from the hurricane. Rm 704 was very clean and comfortable. My only complaint was I asked for my conditioner bottle to be refilled and our safe didn't work. I sent a text, spoke to front desk and also asked the housekeeper. It was never fixed during our stay. However, that was the very least of our worries.

We evacuated from Naples due to Milton! Jocelyn (Josey) at front desk was wonderful in helping us get a reservation and in allowing us to be flexible on checking out date as power at our home was uncertain She helped us enjoy the Miami area also A great asset to Hilton