Hotel berhampiran Miami Trolley, Miami

In my first stay I had been in tenth floor which is more better and newer but my second stay they gave me a room in fourth floor which is aged and old and no refrigerator or microwave inside . I didn’t like it but as a whole the hotel is Ok , staff at the reception need to be more friendly and smile to visitors. Some of them they don’t even answer a complete answer . It’s all about the location , location , location in the heart of the downtown where you can go all around at day but at night alot of homeless around the area . As it was OK . Don’t forget to bring your water with you .

Our excellent experience at the Tru began before we even arrived. Julissa and Dia both assisted in making sure that our accommodations for the week were just what we needed. Upon arrival everyone was courteous and eager to let us know that they were there to help in any way. Our room had a wonderful view of the pool, Biscayne Bay in the distance, and downtown Miami. Speaking of the room, it was the perfect size for us, with a comfortable king bed, large tv, and clean throughout (and kept well clean during our 1-week stay by housekeeping team). We very much appreciated the complimentary hot breakfast, and what made the breakfast especially tasty and fresh were the number of hotel team members making sure that all food options were available (e.g. eggs, bagels, english muffins, fruit, and coffee ALL restocked as needed throughout the breakfast service.) The pool was my favorite place to relax during the day. Ample towels and umbrellas were available, pool deck was kept clean, and the pool water was clean, cool, and refreshing. In summary between the lovely room accommodations, outstanding complimentary breakfast, great loaction (just a short walk from Brickell center), relaxing pool area, and most of all, the highly professional and courteous hotel team - from leadership across all levels - the Tru is an exceptional value for short or long stays in Miami.

The Citizen M Miami was great for a one-night trip. The bed was large and comfortable, making it perfect for sleeping well. But the room size is quite small, so if you’re planning on staying longer than one night, make sure to bring very few items – there isn’t much storage space. The location was good – it’s about a 10-minute walk from the Brightline station and the Bayside Marketplace. If you haven’t stayed at the Citizen M before, you may not be used to the concept of having a toilet and shower in a glass box with limited privacy. Additionally, the bed is against a wall, so if you’re sharing with someone, one of you will have to climb over the other. Considering all this, I felt that the price was quite expensive for what you get. But it was great for a quick one-night stay!

Great place to stay at Miami Beach, close to the Beach and all sorts of places. They also have daily events like drawing or volleyball. The staff is superfriendly and always tries to help. Free cooled water and coffee is also included. They have two fridges and a microwave for food. I really enjoyed my stay at the place and would definitely recommend it!

efficient shuttle with friendly chatty driver, easy efficient check in, unusual decor with lots of unfinished areas (clearly deliberately so) including bedroom ceiling which was original concrete. however this was in keeping with the style and rather quirky. big comfy room great bar and cafe

The hotel overall is just ok. The breakfast option was very limited and the pool was very small. We had to walk quite a distance to get stuff from a supermarket. On the plus, the room had all convenience including a full kitchen.

Excellent Customer Service, The Driver very helpful also the room very clean and comfortable.

Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!

This was my second time, service was Excellent, the staff made you feel very welcome and they assisted you in making your stay seamless. Even when the fire alarm went off at 3 in the morning. Food was great. Very safe for someone on their own.

The place is amazing, the breakfast was great, I loved the pool in the rooftop and is really close to Dolphin Mall. I would definitely stay again here.