Indulge Apartments - Ontario

I was charged $50 call out fee for not being able to get into room. I was told it was my fault however I followed Indulge instructions. The room and fob to access the building belongs to the apartment and not me. I was told access to the room was my error. When complained I was accused of being aggressive and have blocked me from all correspondence. I received the below email. I was not aggressive at all, a little frustrated but not aggressive. I have never left a review on any site. My treatment from Indulge apartments leaves me feeling they do not care about customers service. The experience from the beginning was terrible. The rooms are above a medical clinic, I felt like I was in an hospital room. Access to the building was not clear in their instructions. The lighting in bathroom was terrible. The hallway was smelly.. I was woken at 6am by gardeners in their carpark blowing leaves. Never again will I stay in Indulge Apartments. Sincerely Ann Good Evening Ann, I have just received a call from reception in hysterical tears from receiving an aggressive call from you. This kind of behaviour will not be tolerated and is not warranted. We understand that you did not like your accommodation, and that is your opinion, we have regular return guests that rave about our accommodation, but we understand that we cannot please everyone, however the description of the accommodation and gallery of images are very clear. In regards to the security call-out charge, as per attached our security guard reported that he opened with the guests' fob (yours) and it was user error on your behalf, and as per our terms of stay, any call-outs will be passed onto the guest as we are charged by the security company. We will not accept any further correspondence from you or about this booking, as we have a zero tolerance to aggressive behaviour to our staff. void suspicious activity - do not click on or respond to unusual links or messages. Read more

We decided to book here after turning up at the visitor information late one afternoon needing a one night stay on a road trip. Unfortunately, we failed to read all of the instructions related to check in and this property has a remote check in service. There was no issue for us except that we hadn’t realised they had sent us an email and we hadn’t read it, meaning we had to call them to gain access. Aside from that, the room was spotless and well equipped, the kitchen designed more for heating food rather than cooking. Whilst this chain has hotels closer to town, this is still only a 30 min stroll and is nice and quiet. Highly recommended.