Pengguna Tetamu
1 Jun 2024
DO NOT STAY HERE booked in for 3 nights over the bank holiday. Arrive at the hotel at 11:30 pm tired after a long journey, and looking forward to a good rest, boy we’re we in for a surprise, night club next door.so after 2 hrs of constant music went to reception to complain, we were put in a family room on the other side at 2:30 am but it was only for one night as the room was booked out the following day. In the morning the duty manager said he will work on finding an alternative room, and we left our bags in reception for the day. When we went back the receptionist offered us an alternative room ! Only it was now closer to the night club and said it would be more noisy???? . So we checked out and we’re told that we could claim under the good night guarantee. Well it seems you cannot due to it does not include external noise and the non flex rate covers nothing.
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