Terokai Ulasan Tetamu Hotel di Mississauga

Homewood Suites by Hilton Toronto-Mississauga
4.3/5103 Ulasan
I booked this hotel last minute so I didn't do a lot of research on it. I chose it mainly because of the 4+ stars review and it being a Hilton property, so I trusted that. Firstly, the pros - the hotel has everything you need. Breakfast, laundry facilities, pool and business center. The location is close to food and entertainment and also the main highways to get everywhere. The staff is also very nice, and the rooms are spacious. Now onto the real business. When you first walk into the hotel, it looks really nice. The hallways are ok, however we saw a large black bug one night on our way to our room...which we were hoping was a large beetle. It was probably about an 1.5 inches in length - so it was pretty big. We ended up killing it to save the rest of the hotel guests a surprise visit from this bug in their rooms. When we got into our room, it was a similar impression as the overall hotel - it looked nice...until we started settling in. I first did a load of dishes just to make sure they were clean for us to use, but then dishwasher leaked all over the floor! Cleaning that up was definitely not my idea on how to start a hotel stay. As you can see from the pics I provided, the dishwasher is really old. The fridge and microwave felt a little old as well, but not as old as the dishwasher. The dining set looked ok until I dropped something on the floor and saw the bottom of one of the chairs are all torn up. The living room area was the least overall problematic of the entire space, except the tv wouldn't turn on with the remote, so we had to figure out how to manually turn it on. Then to the actual bedroom. The closet door was broken and didn't slide in and out correctly, and there were a lot of marks all over the walls and questionable things stuck to it on some spots. There was also 3 red marks on the carpet that was quite random. The ceiling fan was missing one of the blades. The sink and bathroom area was the worst part. The edges of the mirror was chipping. The ceiling of the bathroom and tiling was very old, and wasn't even caulked correctly. There was dirt in between the tiles behind the toilet. Even the shower knob doesn't stay in place, so when you turn it to set to the temperature you want, it slides back into a different spot. I have a video of it, but this platform doesn't allow to share videos. Overall, the room just felt dingy, old and dirty, and the worst part about it is it's where you would spend your most intimate time in - the bathroom and bedroom, where you need it to be clean. I provided pictures for almost everything that I referenced in this review. It's disappointing because the bones of the room is nice if it was just upgraded and cleaned properly; and just doesn't seem to be in the Hilton standard at all.

Soalan yang Kerap Ditanya

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