Residence Inn Mobile

房間設施一般，偏舊

I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was "Im sorry".There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.

This is a very good hotel for the price range. The hotel is located off of the I-65 frontage road, behind the Fairfield Inn. This means that you are removed from the interstate noise but still close to many restaurants. Checkin was fast, front desk clerk was very friendly and welcoming. The room itself was spotless and well equipped with everything we needed. The gym is about the size you'd expect for a hotel this size and had a few pierced of equipment not found in the standard hotel gym (several yoga mats, an exercise ball). The indoor pool has a lift chair available for handicap access. Breakfast was the standard offering BUT I like the fact that their waffles were pre-made instead of a messy machine. Good quality Chobani yogurt was offered instead of cheaper options. There were a few minor issues which is why I'm only giving it four stars. The interior is starting to show its age but it is far from being thread bare. It simply lacks the sparkle found in new hotels. The shower is a bath tub combination instead of an updated walk-in shower but the hotel does offer handicapped rooms if this is an issue. Finally, I was disappointed that there were not any "No Smoking" signs posted at their outdoor patio area. It was a nice evening and we would have loved to sit outside by the fire pit but did not want to breathe someone's smoke. Overall, I'd stay here again without hesitation despite these few drawbacks.