Pengguna Tetamu
11 Jun 2024
Nice hotel, very clean and well kept. Would not return, however. We came as a family of four, two young kids 5 and 2. When we arrived at 10:30pm, we checked in after about 5 minutes, we got to our room and we asked to change rooms straight away as we were unaware that a one - bedroom apartment consisted of two single beds and a pull out sofa, not ideal. Reception immediately offered us a room in the Buganvilla block, 2 bedroom apartment with queen size beds which was much, much better. The block we stayed in was situated right next to the children’s splash pool which they loved. Long walk up the hill though, from the main reception/ bar/ restaurant area. Things that were particularly frustrating with this hotel are the meal times and pool opening times. Our block is at least a 10 minute walk to the restaurant and bar. Pool bar and hotel bar and slap bang next to each other which makes walking to the bar to get a drink a bit of a jaunt, especially if you’re at the splash pool, you are taking a 20 minute round trip to get drinks up numerous flights of stairs. We also had to buy bottled water from the on site supermarket, as they don’t stock these in your room despite it being all inclusive. The pools are good, but not opening until 11am is a real pain. The “whistle-happy” lifeguards don’t permit inflatables in the pool or food and drinks to be consumed within the white perimeter fence of the pool, which is about 5 metres from the waters edge at the main pool. Plus point is there are lots of sun beds, readily available. The meal time is 8pm for evening meals which is too late for young kids, which has led us to having to buy food sometimes from the on-site pizzeria, which negates the fact that it’s an all inclusive package. If you dine at 8pm it’s fine, anytime after 8:30 and it’s absolutely packed! Entertainment is far too late too in my opinion, with the kids disco not starting until 9:15, our kids both in bed by then. Overall, this hotel predominantly caters for Spanish guests, and this is not a complaint on my part. We had a great family holiday but we had to make it work. Staff are all friendly.
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