Pengguna Tetamu
4 Disember 2024
A great location in a characterful building and a friendly welcome from staff. Lovely view from the room. “Wales number one hotel for dogs offers top-tier comfort, care, and luxury for your furry friends” Hmmm? Paid £15 extra for our dog, no bowl, treats, towel or anything at all for her in the room! Accommodation more on the shabby side than chic. Not particularly clean - please have a look under the bed. Mattress uncomfortable. Room very cold on arrival - window open and radiator not working. You did rectify that when I mentioned it. We both felt the room was small for the price charged. Booked direct but you never replied to my email asking about parking. I advised you it was my birthday, I certainly wasn’t expecting a red carpet, but you were just as reticent on that as well. Probably the oddest thing was your totally out of the blue comment on checkout “we could have put you in a larger room”
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