This hotel has Cockroaches pictures attached. Detailed explanation below but the manager in a roundabout way accused me of faking the pictures and wanted an apology from me for contacting the Health Department before she would authorize a refund. Oh, this is all recorded so the hotel cannot deny it! I booked two rooms for my two, Mid 80s Aunts and Uncles to visit my mom at a near by Assisted Living Facility in Princeton. The hotel was very accommodating in getting us two rooms next to each other on the 1st floor. That was the end of the praise for this hotel ends. I received a call from My Aunt very early in the morning that they were up since 4am when she was woke by a bug crawling on her face. She got up, turned on the light to see cockroaches all over her bed and the walls. They of course woke up my other family members to warn them. Needless to say that was the end of sleeping for these 4 elderly people. I called the hotel at 8:30 am hoping to speak to a manager but was told by the front desk housekeeping would check the room and a manager would call. I also emailed them pictures and a video of the cockroaches around the room at that time. I waited for a call until 12 noon but no call from a manager. You would think a situation like this would be a priority. At this point I contacted the South Brunswick Health department and put in a report, of course, provided them with the pictures and video also. I waited another day to hear from the hotel, but nothing. At this point I contacted Expedia who I booked the room through to inform them of the situation, they said they were going to reach out to the hotel and put in a request for a refund. Expedia put me on hold for a few minutes to contact the hotel. The representative came back and said the hotel declined my request! I asked them to conference a call with the hotel and me which they did. With Exepedia on the phone (which was recorded) I spoke to the hotel manager who said they checked the room (During the day, we all know Cockroaches are not out in the day) and found none. I asked her if she was the pictures and videos I emailed. She said, “ I did and they look like pictures that I have seen from other hotels that were fake.” I pointed out the decor is clearly their room and the video shows the cockroaches crawling on their bed. She responded with the same. She then went on to say, “I am not giving you a credit because you called the health department on us, UNTIL you apologize you will not get a refund!!!!” In my mind I couldn’t believe she just said that I need to apologize for reporting their hotel for having cockroaches, basically blackmailing me! This was not about the money, this was about the hotel taking responsibility, apologizing, and doing the right thing. This hotel handled the situation so very wrong! I should have received a call immediately. The hotel should have understood the situation, called in a pest control company, let me know they w
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