Pengguna Tetamu
31 Januari 2023
We (a thirty-something old couple) stayed here for one night in May 2022 and also had dinner in the Michelin star restaurant. NOTHING to complain about the restaurant, it is SUPERB. However, considering this is a Suitehotel attached to a Michelin star restaurant, the hotel is terrible. It LOOKS amazing, but the bed is super uncomfortable, the synthetic duvet is terrible, there is no coffee/tea at the room available, water was not going down the shower drain properly and the worst part was a crow's nest right above our bed in the roof directly on the drywall which kept us up all night aside the terrible bed. Of course, the hotel owners are not responsible for a crow's nest, but when we told them about it, the hostess simply said: "But at least be thankful that you will sleep well tonight, in your own bed". Amazing compassion there, NOT. While it would have suited her to offer us a complementary cup a coffee for instance, to sort of make up for the terrible night, she chose defense and take the LARGE amount of money we paid for a (yes incredible) dinner and 1 night overstay. In short: BIG YES for the restaurant, but NEVER AGAIN for the hotel.
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