Alcazar Hotel & Spa

En mi opinión lo mejor fue el desayuno. Nos cambiaron la habitación diciendo que era superior pero la que nosotros teníamos reservada estaba reformada y con ducha, y la que nos dieron no. Y aunque bajamos y explicamos que la reservamos así por la dificultad de no poder usar bañera pero decían que no tenían otra. Por lo tanto un gran punto negativo. Y en cuanto a las instalaciones, decir que tienen piscina exterior, interior...(esta forma parte del spa que hay que abonar y no lo dice en ningún sitio, sino cuando llegas allí. Al ponerlo dentro de las instalaciones como la exterior y no tiene coste, intentaron convencernos que en la web del hotel lo decía pero todos comprobamos que no era cierto). Deberían poner que lleva coste (como otras partes del hotel o actividades) y no captar clientes omitiendo cosas esas.

Second stay here, first time in 2018. There have been a few changes since the last stay but nothing major. Positives - • The overall cleanliness of the hotel is very good, rooms are cleaned daily unless you request otherwise. With that being said, some bits of the hotel are a bit dated for example the furniture, but still very clean throughout including the pool area, outside terrace, indoor seating areas, ground floor toilets (which I preferred to my hotel bathroom) • My room was very comfortable with effective air con. 16°c was perfect to come back to after leaving your room for a couple of hours. I had enough space for belongings and clothings. I had a low floor, room 101 which had a massive balcony, it seemed a shame to have so much space with nothing on it, but I did have 2 sun loungers! • The area is nice, very flat less than 10 min walk to the beach which is also kept beautifully clean. There are enough places to eat if you browse Tripadvisor first for recommendations Negatives - • The food was hit-or-miss. Luckily only booked bed & breakfast which was buffet style, I am a fussy eater so although there was plenty of choice I did struggle to eat a full meal given the choices. Snack bar by the pool was a lot better though! • Sun bed reservation should not be allowed, as with any hotel, the massive amount of leaving towels on sun beds was a real shame at this hotel. Some towels were left on beds all day and never claimed, although there are plenty of beds and places to relax yes, there should be a stricter approach to this from staff, especially during August • Minor issue, but the repetitive dance music by the pool was a little bit irritating towards the end of my stay, I can’t speak for others but I found it hard to relax at times because of this, I personally would have preferred no music as the same playlist played all day long (8am-late)

Very disappointing experience! We chose this hotel for the facilities the hotel advertises on their website - outdoor heated pool, indoor heated pool, and gym. Unfortunately the gym is closed at the weekend, and even if it was open there is an additional charge to use it which I would have paid if it was open. To use the indoor pool there is an additional charge of €17.50 per person which is not mentioned on their website or on the site where we booked the hotel. The outdoor pool advertises to be heated but definitely is not. If I had known all of this at the time of booking I would have just stayed at the hotel next door - Prime Energize as I have stayed there before and all of the facilities are included, and the rooms are much nicer.