Hotel Manzoni Wellness&Spa

The room was comfortable if a little tired. The staff were friendly and helpful. The food was good to begin with but when the restaurant became very busy (serving 150 covers) it was like being in a school canteen so it was very noisy and often the food was only luke warm. The breakfasts were adequate but the hot option was often cold!

The hotel is dated .The net curtains around the hotel are stained and old.The furnishings are old the whole place needs an overhaul to bring it up to a decent standard.The waiters and waitresses are very attentive, especially Simone!The reception staff are not people friendly .They don't greet you with a smile ,they can hardly lift their eyes form their work to hand you your keys each day and their daily interaction is non existent. We went with Newmarket Holidays .The two reps Danielle and Elizabeth are excellent staff who seem to be constantly at hand to help.Elizabeth even had a close family bereavement and was back to work after to one day to help Danielle. The hotel food was average .Great fish meals ,some great beef dishes and nice pasta.It was all quite salty ,so be aware.There is an area of some vegetables and salad to add to your meal each night .The bottles of wine addd up to your bill-for example red Syrah per bottle =24 euros and white Vermentino per bottle =9 Euros, a bottle of water = 3 Euros and 1 Coca Cola =6 Euros ,1 Tanqueray gin and tonic= 12 Euros.The location of the hotel is good with easy access to the lovely park and local bars and restaurants.The local tourist information centre is 50 metres away at the end of the Roda. The swimming pool was covered as it was not great weather's we did n't use it.Others did .It is mandatory to wear a purchased swimming hat and bath robes.It id not look as nice as the hotel pictures.We had a room with a balcony and the view is just of the front of the hotel ,so no great views.The last night we were there we found a cockroach in our room .We did not notify staff as there was another cockroach sighting in the dining room the following morning when we left and guests notified staff of this.I would not want to stay again due to this issue.Well done to. the restaurant staff ,we hope you have a good season!!

Do not be put off by the bad reviews of this hotel. We have just returned from a very enjoyable week in Tuscany based at this hotel. This was our first time using Newmarket Travel, and our philosophy is that the hotel is only a base and somewhere to sleep. Only after booking did I read the reviews and a bit of panic set in. On arrival the coach dropped us off two streets away and we had to walk to the hotel. A car was waiting to take our cases for us, and we thought that may have been the last we saw of them. Walking down the lane to the hotel we wondered what we had let ourselves in for, but the external appearance of the hotel was very nice. Check in was very easy, and quick. We had paid extra for a room with a balcony overlooking the pool. The room was light and airy, furniture was adequate, and a nice big bathroom with shower over the bath. It was a nice hot day, so the free air con is definitely an added bonus. Evening meal was at 19:30 and on the first night we didn't go to the restaurant until after 20:00. When we were looking for a table we were directed to a table already occupied by other Newmarket customers. This was not what we expected, however, we all got on extremely well with eacg other, and spent most evenings in their company and also ventured in to town and other trips with them. The food that we were served was very good. A choice of three starters and three main courses every night and a good selection of deserts. There was always something on the menu for everyone, and the quality was of a very high standard. Breakfast was a good selection of cold meats, cheese, breads, fruit and also hot bacon, scrambled eggs and boiled eggs. My only issue was that the coffee from the machine was never hot enough, however, if you asked one of the servers they would go away and make a nice hot coffee for you. The bar, lounge and outside seating area were very well kept and seating was very comfortable, and several nights were spent with our new friends enjoying a late night drink. The pool and surrounding area is quite small, and can't accommodate a great number of sunbeds, and like every other hotel/resort it is spoiled by people reserving sunbeds with there towels and not using the bed all day. As we were out most of the days it didn't affect us too much, but it was annoying when you did want to lie around the pool, selfish people had denied you this opportunity. Another of our concerns before arrival was some people had said about the noise from the bar area at night. We never experienced any of this, and our room was on the first floor directly above the entrance to the hotel. The first few nights of our stay there was a large group of young lads attending a sports camp staying at the hotel. Some nights in the restaurant they made presentations to individuals, and this could be quite noisy, and sometimes they would be hanging around the front of the hotel, but there was never any rowdiness, and normally they wee in bed by about 22:30