Hotel berhampiran Leonel Viera Plazoleta, Montevideo

Apart from being a great location close to departmental transport and the hotel including the rooms are very clean the staff are extremely friendly and courteous plus they go out of they way to help - This is are second time stying in the hotel and we would highly recommend it

Hospedamo-nos no Pocitos Plaza. Hotel EXCELENTE! Atendimento excepcional e hotel muito aconchegante e com serviço sem reclamações. Café da manhã muito gostoso, destacando o suco de laranja. E à tarde, servem um delicioso café da tarde. Funcionários muito bem educados e solícitos. Indico, tranquilamente!

This hotel was very disappointing for me and my wife. Looking at the pictures and the previous reviews, I really thought we would stay in a great hotel, but the reality was different. We did the reservation for a standard room, the pictures don't show how small they are. The room that they gave us was on the 2nd floor, and the window was direct to a central air conditioning machine (I suppose it is). It's a big machine, terrible view, but also terrible noise. They turn it off at 6:30pm, and turn it on at 08:30am. If you want to sleep in it is impossible, or if you want to take a nap in the afternoon, impossible too. Besides that there is a door in the room, to the next room, it's obviously closed, but you can hear everything from your neighborhood. The bathroom is ok, towels are good and clean. But when you take a shower the floor gets all wet, even with the box close, it's probably some leak. We stayed for four nights, and in two of then the air conditioning was not working. We called the reception and the answer was that they would have to call a technician, to repair it. They fixed, but in the next day it was broken again. Fortunately the weather was not so cold, and it was possible to leave the window opened, but we we had to deal with the noise coming from outside. We asked to change for a better room as soon as we arrived. But the receptionist said the hotel was full, and that in the next day they would have a free room, in a superior category, but it was necessary to pay the difference to the upgrade. We said that we have the gold benefit from hoteis.com, and this update would be for free for us. As soon as we told about the benefit, they tell us that we need to wait for the next day and see if the room would be still available, but, of course, it wasn't free anymore. Although the location of the hotel is good, we definitely wouldn't like to stay there anymore.

Awful service - this hotel is not worthy of even 1 star. Their staff are not trained properly and ruined our stay in Montevideo, don’t waste your money here there are plenty of better and cheaper hotels available. 1) The hotel lost our booking and blamed it on us, making us wait 30 mins at reception at 10pm at night for our room 2) The window in our room was broken, we informed them in the morning and when we came back to the hotel that evening we were informed we couldn’t open the window and it was slightly fixed but they would fix it tomorrow (no offer of compensation or apology) 3. The reception staff repeatedly ignored our phone calls when we were trying to clarify the room bill (I called at 15 min intervals for 1 hour so it was obvious they weren’t picking up our room) - never in all the hotels I have stayed at around the world have reception staff repeatedly ignored a room call, it is the worst service possible 4. They tried to charge us more than was originally agreed for our room at checkout and nearly made us miss our flight I have stayed in hotels all across South America and this was the worst service I have ever received - do yourself a favour and save the headache of the poorly trained staff and book another hotel.

Todo muy lindo , mejorar el desayuno

Struttura vecchia,mancanza di attacco per caricabatteria vicino al letto,doccia sporca sugli angoli

Le desayuno fue bueno. La entrada al hotel es muy bonita las habitaciones estan bien para el precio aunque en el baño habia olor a pis. Tuvieron muchos errores en las reservas. Habiamos reservado con un mes de anticipación, confirmado por telefono antes de llegar, todo venia perfecto. Hasta que llegamos y no dejaban entrar a mi marido y mis hijos. Yo aún no estaba en el hotel, pero ya habia avisado que yo quien habia hecho la reserva llegaba con un poco de retraso. Tanto los email y las llamadas previas no sirvieron para nada, ya que no estaba la persona que me atendió, se ve que hay poca comunicación entre las personas que trabajan allí. Al momento de reclamar se pasaban la pelota entre ellos. Luego logramos que nos dieran la habitación y resulta que al entrar habia 3 jugadores de futbol, que también a ellos les habia sucedido igual, habian encontrado alguien en la habitación. Nos dieron otra pero en vez de triple , doble. Dormimos muy mal ya que eramos 4 en dos camas. Luego de un viaje de 14 horas. Pero nadie nos logro dar una explicación ni solución

The hotel staff is great. The rooms are huge but need renovation. My bath tube had problems with water drainage. Taking a shower while the water reached my ankle. Not pleasant. The breakfast is fair enough. But had another issue. I asked for a fried egg and the waitress denied. “No more eggs”. A few minutes later a local guest asked and got it on a plate. As I questioned the double standard there was no understandable answer. Sad experience. At night the street are very dark around the hotel and there are plenty homeless people.

I stayed at The Radisson in Montevideo for four nights while visiting a friend. First of all, the fourth night was needed at the last minute and altering the booking online could not have been easier. The hotel was the perfect location to explore the city as it is situated on the Plaza Independencia which is at the bottom of the main high street and at the top of the old town. My room, which was a superior double, had a great cityscape view, was clean and had everything I could need - ironing board, hair dryer, safe. The bed was large and comfortable and housekeeping was great each day. Most importantly for me, the air conditioning was efficient and effective - I even used it to pop in at lunchtime to cool off for an hour during a particularly hot day. I enjoyed breakfast on the top floor of the hotel with a great selection of food and breathtaking views. I had a couple of swims in the full-size pool which was carefully divided for families, adults and serious swimmers. The staff were attentive, obliging and (I am embarrassed to write) had great English to compensate my limited Spanish. The concierge gave me directions and got me taxis when I needed them and the outside security made me feel perfectly safe. All in all a great hotel I would recommend.

The rooms are beautiful, with a wonderful view and terrace at the lake if your lucky. Breakfast is good. But we had 2 noise disturbances during our 1 night stay. First one with other guests was picked up immediately and solved. But the worst part was to come, as of midnight there was a discotheque nex door (hosting events) and there was very loud music until 5 am. The beating of the bass made us sleepless for almost all of the night. The reply of the hotel was that they can not control this and are not informed when there are events....