Hotel berhampiran San Ignacio de Loyola, Montevideo

Decaying hotel and installations. Needs repair/retrofit urgent. The room was terrible: dirty and scratched walls, bed seemed to be recently used (although it seemed clean sheets) or was badly made. The bathroom was old and the floor was dirty the whole experience was a nightmare.

Excelente todo, la ubicación, las habitaciones, el desayuno y sobretodo el trato del personal. Sumamente recomendable! Sin duda para repetir. Estuvimos en una habitación de 4 y fue super cómodo todo , la cocina americana un plus.

This hotel was very disappointing for me and my wife. Looking at the pictures and the previous reviews, I really thought we would stay in a great hotel, but the reality was different. We did the reservation for a standard room, the pictures don't show how small they are. The room that they gave us was on the 2nd floor, and the window was direct to a central air conditioning machine (I suppose it is). It's a big machine, terrible view, but also terrible noise. They turn it off at 6:30pm, and turn it on at 08:30am. If you want to sleep in it is impossible, or if you want to take a nap in the afternoon, impossible too. Besides that there is a door in the room, to the next room, it's obviously closed, but you can hear everything from your neighborhood. The bathroom is ok, towels are good and clean. But when you take a shower the floor gets all wet, even with the box close, it's probably some leak. We stayed for four nights, and in two of then the air conditioning was not working. We called the reception and the answer was that they would have to call a technician, to repair it. They fixed, but in the next day it was broken again. Fortunately the weather was not so cold, and it was possible to leave the window opened, but we we had to deal with the noise coming from outside. We asked to change for a better room as soon as we arrived. But the receptionist said the hotel was full, and that in the next day they would have a free room, in a superior category, but it was necessary to pay the difference to the upgrade. We said that we have the gold benefit from hoteis.com, and this update would be for free for us. As soon as we told about the benefit, they tell us that we need to wait for the next day and see if the room would be still available, but, of course, it wasn't free anymore. Although the location of the hotel is good, we definitely wouldn't like to stay there anymore.

Awful service - this hotel is not worthy of even 1 star. Their staff are not trained properly and ruined our stay in Montevideo, don’t waste your money here there are plenty of better and cheaper hotels available. 1) The hotel lost our booking and blamed it on us, making us wait 30 mins at reception at 10pm at night for our room 2) The window in our room was broken, we informed them in the morning and when we came back to the hotel that evening we were informed we couldn’t open the window and it was slightly fixed but they would fix it tomorrow (no offer of compensation or apology) 3. The reception staff repeatedly ignored our phone calls when we were trying to clarify the room bill (I called at 15 min intervals for 1 hour so it was obvious they weren’t picking up our room) - never in all the hotels I have stayed at around the world have reception staff repeatedly ignored a room call, it is the worst service possible 4. They tried to charge us more than was originally agreed for our room at checkout and nearly made us miss our flight I have stayed in hotels all across South America and this was the worst service I have ever received - do yourself a favour and save the headache of the poorly trained staff and book another hotel.

Todo muy lindo , mejorar el desayuno

Le desayuno fue bueno. La entrada al hotel es muy bonita las habitaciones estan bien para el precio aunque en el baño habia olor a pis. Tuvieron muchos errores en las reservas. Habiamos reservado con un mes de anticipación, confirmado por telefono antes de llegar, todo venia perfecto. Hasta que llegamos y no dejaban entrar a mi marido y mis hijos. Yo aún no estaba en el hotel, pero ya habia avisado que yo quien habia hecho la reserva llegaba con un poco de retraso. Tanto los email y las llamadas previas no sirvieron para nada, ya que no estaba la persona que me atendió, se ve que hay poca comunicación entre las personas que trabajan allí. Al momento de reclamar se pasaban la pelota entre ellos. Luego logramos que nos dieran la habitación y resulta que al entrar habia 3 jugadores de futbol, que también a ellos les habia sucedido igual, habian encontrado alguien en la habitación. Nos dieron otra pero en vez de triple , doble. Dormimos muy mal ya que eramos 4 en dos camas. Luego de un viaje de 14 horas. Pero nadie nos logro dar una explicación ni solución

Foram dias de boa receptividade, bom tratamento e muita tranquilidade os que passei no hotel Crystal Palace, em Montevidéu, no mês de janeiro de 2024. Fui bem recebido pelo Geraldo e pelo Rodrigo. Agradeço muito a ambos. Fiquei num quarto grande e muito bom. O café da manhã é trivial, mas satisfatório. O hotel entrega aquilo que cobra pela diária. Ou seja, não se tem a sensação de ter sido enganado. São acomodações simples, mas limpas e que funcionam a contento. Além disso, fica muito bem localizado. Gostei de ter passado parte de minhas férias no Crystal Palace, meu ponto de partida para caminhar pela silenciosa Montevidéu. Outra informação que faço questão de dar é que amei o povo uruguaio. São pessoas receptivas e educadas. Como foi agradável conversar com os motoristas de uber, por exemplo. O grande problema do Uruguai é o preço dos alimentos. É assustador.

Hotel em excelente localização e com ótima infraestrutura. Café da manhã muito bom, bem como limpeza do quarto, serviço da camareira e o atendimento dos funcionários. Aliás, vale a pena se hospedar em London Palace pela prestatividade de seus colaboradores que vai desde os atendentes da recepção até a educada senhora que a noite aqueceu minha janta. Somado a isso, o fato da garagem ser no próprio hotel e termos acesso ao carro de forma.rapida e fácil, inclusive na chegada que já podemos colocar direto na garagem e fazer o check in. Hotel nota 10.

Radisson Montevideo is one of the fine Classic hotels of the world. The interior is all beautiful marble and mahogany wood. Just fantastic.it setting is on one of Montevideo’s many picturesque plazas. And in the heart of Montevideo, not some outlying area. I have stayed there many times and always look forward to returning. If you go, be certain to have breakfast in the “Acadia” dining room at the top of the hotel. It will give you a view of all of the surrounding area though it’s many expansive glass windows. And plan to have a leisurely breakfast while you drink in all the atmosphere that room provides. You can create some memories in that room. Montevideo has that old world feel that the United Stats lacks, charming. C.H.S.

The property was very conveniently located. It had a beautiful old-style, wrought iron elevator and a small but nice rooftop patio. The room also had some nice old-timey touches like the crown molding. The bathroom was a good size (compared to others we encountered on our SA adventures) and the shower had excellent water pressure. The receptionist who greeted us provided a map and lots of helpful advice about sights nearby. My friend enjoyed the coffee available near reception each morning. BUT, while beautiful, the elevator was ultimately very slow and sometimes didn't come at all. The furniture in the room showed some wear. While it fit with the antique-y theme, I probably would have removed some of it at that stage of dilapidation. Our room's bathroom when we arrived wasn't fully clean (there was hair on the floor and in the shower), and the waste basket's pedal opening mechanism was broken so it was awkward to use. We removed the wastebasket's top to make it easier for us (and hoping the whole thing would be replaced by housekeeping) but they just set the top back on (broken) in its inconvenient state again. And not the hotel's fault, but the entire 1.5 days we were visiting, one couple monopolized the rooftop deck - they and their belongings were spread out there every time we checked - so we didn't feel like we were welcome to use it.