Hotel Renaissance di Montreal

On arrival just after 3pm, our room was ready and as Bonvoy Platinum members we had the option of points or morning breakfast during the stay. We chose Breaky! Breakfast is a menu made to order fare in the East Asian Asiatique restaurant just off the hotel lobby and was a gastric delight and one of the highlights of our weekend stay. The hallways to the room are concernedly dark and a flashlight is a necessary appliance in order to correctly find room numbers – A design flaw or part of the eclectic experience? Our appointed one-bedroom suite was designed and furnished in a pleasant funky design, similar to the rest of the property. It did take a bit of time and the skill set of an engineer to figure out what wall light switches operated what and how to operate the lighting appliances themselves. At night with all the lights on the room was quite dim in keeping with the needed seeing eye dog darkened hallway ambience. Included in the room was a handy mini fridge along with a capsule coffee maker a much appreciated and necessary evil for early morning coffee fixes! Unfortunately, the first night the HVAC heating and A/C unit along with a neighboring unit banged and clunked loudly at the beginning and end of each of the constantly repeating winter heating cycles which made for a very sleepless night. The second front staff person we spoke to eventually moved us to a another much quieter suite the next morning and the manager Florian followed up a few hours later to ensure our comfort and satisfaction was now acceptable! We are always appreciative when a property is proactive in first recognizing an avoidable detrimental occurrence and then acts genuinely to make it right for the guest – We give the property, staffs and management high marks for their efforts! The location of the property is another highlight of any stay here – Shopping and restaurants are just a few blocks or less away. China town is another one kilometer short walk and The old Port is a bit longer walk but very doable in good weather. We look forward to a future stay and wish to thank the management and staffs for their contribution to the success of our special weekend away in Montreal – Cheers!