Quality Inn & Suites Montrose - Black Canyon Area

I checked in on a Monday night, went up to my room. I opened the curtains and the first thing I saw was several small bugs on the window. I looked down and the entire window channel was crawling with dozens of these things. I turned around and left. The manager told me that every hotel in Montrose has those bugs. He argued about a refund, and I argued back. I went down the street to a Holiday Inn. No bugs. More expensive, but no bugs. (FYI, hotel prices in Montrose are ridiculous). I usually try to avoid Quality Inn’s. They are never the best that Choice Hotels have to offer. Now it’s a rule. No more Quality Inns.

This hotel needs a deep clean throughout. I would be embarrassed to recommend staying here to anyone. The carpet had stains in our room. The phone didn’t work for some reason. The alarm clock buzzed like it was short circuiting. The entire hotel had a weird smell. I noticed another patron showing the front desk dirty his bathroom was (he cleaned it and the towel he used was black from the dirt). $200 plus tax is too much, regardless of area of country. This was a grimy $64.95 a night hotel at best.

Dirty floors in the bathroom. Dirty walls. Scraped paint. Dirty corners in the hallways. Funky smell. The woman at the front desk, Whitney, was friendly, helpful and really the only positive thing about this hohotelok, the bed was comfortable. The owner/operator seemed to glare at us every time we saw him, as if we were stealing. Pretty sure there are better places to stay in Montrose.

This is an older hotel and it needs some cleaning and maintenance. The bathroom floor was dirty, most especially in the corners. The walls near the toilet had little bits of something (?!) on them. They really need to be scrubbed! However, the sheets were clean and good quality, there were lots of pillows and the bed was comfortable. The included breakfast was a waffle maker, cereal, yogurt, apples, and interestingly chocolate twinkies and Halloween cupcakes. They also had frozen breakfast sandwiches and burritos that you could microwave. I've never seen a hotel breakfast like it.

This place is a little older, so I was willing to let a couple of stains on the carpet go, but when you add stains on the curtains, and bedspread, plus hair in the shower (I rinsed it off), I felt that I had to say something about it at check out (none of it was enough to move (rather have what I got, than risk starting over). Now for the best part! We get ready, gather all of our stuff, and open the door to the hallway, where there is a pile of linen/towels next to the door. I thought it was odd that the cleaning staff had piled up stuff by our door while waiting for us to leave. Then I realized that ALL of the doors had a pile by them! These were the clean replacements for those we had used! This was the most disgusting thing that I have ever seen in my life. The "clean" sheets that I had just slept on,  had been lying on the hallway floor the morning before.  I was dumbfounded! I went to talk with someone in charge - nobody there. Staff that I did discuss this with said that it was known,  that they personally had talked to the owner about this. I was told that  housekeeping has two carts, one with cleaning supplies, tissues, TP, etc., and the second cart has the replacement linens and towels, and that they go and drop them by rooms that are checking out. Not that it would have made a difference,  but I was also told that the hallway is rarely vacuumed. And that's how it ended,  no manager to talk to,  no number to call, no nothing! All I have is this review (and photos), a cut and paste to TripAdvisor, and their corporate office.

We had a truly positive experience at this hotel. Ignacio was a lifesaver. We had booked through priceline. They charged our card, but when priceline paid the hotel their card was declined. Not only did Ignacio and other staff help us out, but they honored priceline price and helped us with a rend due to priceline's error. They went above and beyond. Room was super clean, pool was great and we were super happy with our stay.