Sheraton Chicago Northbrook

Good environment

非常棒的酒店 服務和環境都很到位 安靜舒適

很棒的酒店！地理位置很好，周圍是富人區，去西北大學也很近。

酒店位於芝加哥安全區域，屬地都是猶太人和華人富豪區，酒店對面有食品超市和其他超級市場，在whole foods有類似於國內的盒飯快餐可以買，中西結合能填飽肚子。開車出去大約15分鐘左右就是當地空軍基地的商業區，熱鬧好吃

Book my reservation with ******* and paid for a room on May 25th. The hotel double charged me (when I checked in after I explained the situation) and then tried again when I checked out. I only owe them for the dinner I had that night. They have locked up over $200 in pending charge which won't be available in 4 days. I tried to explain the situation again but the female worker (on May 26th) was very rude.

I stayed at this Sheraton as a spot to work remotely for a couple days. The good: - I was so impressed with the furnishing when I walked in. It felt very high quality and comfortable. - The staff were so, so genial in the lobby. They were working hard to put a smile on my face, especially who I believe the manager was. It really stood out. The not good: The bathroom lighting was downright dim. There was no mirror with enough light to apply make up (not an issue I've ever had at a hotel). The food situation! It was bizarre. Nothing that I remember was said about food when I arrived. There was a sheet on my desk with a full menu, and a phone button for in-room dining. Nowhere listed any hours of service. So I called at 10:05 the first morning for breakfast, and they said it closed at 10:00. Bummer. I ordered breakfast delivery from a local café. The delivery wasn't left at my room like it has been at other hotels, it was left on a delivery table in the lobby. Alright I think, fine, I'll go down and get it and do better tomorrow. Later that day a little before 5, I tried to order room service again, and was told it wasn't open for dinner yet. Still a bit frustrating but I grabbed a snack from the lobby on the way out. Because I was staying on floor 5, I saw some guests going into some kind of club room, and they explained that for a certain price you could get access to a breakfast buffet. I don't understand why this was some sort of secret but I filed it for future reference. It maybe helped explain the $10 cold cereal on the restaurant menu. But I don't appreciate having to reverse engineer any of that. Anyway, so I call in the next morning for breakfast room service. It goes to an answering machine. The voice message lists out restaurant hours. Something like 6 am - 11 pm! I'm immediately much more frustrated about hours not being listed anywhere and about the two times I've called in and they've been closed. I leave my order, then I get a call shortly after and give my order again. And then I'm told - they don't do room service! Never mind how many times I've called with the in-room dining button on my phone. No, instead, I can order it to go, and go downstairs, again, and bring it up to my room myself. I do this reluctantly and get back to my meetings. I do not receive a call that it's ready. I do, however, receive a call 30-40 mins after it's ready confirming I still want it. I explain I'm in meetings. When I finally get a break I go down and bring up my cold breakfast that isn't as good as my previous delivery but is at least cheaper.

The staff at the Sheraton were so nice and clearly care. It makes a huge difference. From the woman at the front desk who checked us in early and called to let me know when the room, to the bartender who loaned me a steak knife when we forgot to get one with our food delivery, all were professional and friendly. Kudos to the management whatever you are doing keep doing it.

This place is a very mixed bag. The rooms are nice and the restaurant and bar staff are great, but unfortunately some reception staff (one in particular, whose name begins with K) don’t have much of an idea what’s going on and expend more energy being mindlessly cheerful rather than helpful— happy to watch you struggle through the front door with your bags rather than think to lend a hand, for example. After two days of no servicing of the room, we finally found out that one has to specifically request room service, something we weren’t told on checkin. At checkout I spent more than 30 minutes while two members of staff struggled to make sense of the final bill they had prepared for me. A saving grace was the shuttle service, so useful for getting us back and forth to the train station, and the driver Kristof, who I understand is training for reception work. His intelligence and genuine charm will be a most welcome addition.

Hotel was very nice and shuttled me to my appointments at Mind Eye Institute. I did have to take a paid taxi to and from the airport. My room was very quiet and the blinds they have blocked out the light quite nicely. Able to walk to a place called Pinstripes for dinner each day. Breakfast here is not free. I had a bagel for breakfast, $5. See menu in pictures. Service was good. Free coffee and hot water for teas, cocoa in the lobby. No decaf coffee in lobby. (packet in room only) Also had ice water with oranges in it. Small store in the Hotel for items you might need as well as some food items. Cost of taxi to hotel was around 70 and back to airport around 40. Surcharge of taxes from the airport made the price difference. Coffee pot in room. Ironing board, blow dryer in wardrobe. No closet which was fine with me. The wardrobe was big enough. Very clean. Bed had 4 pillows of varied densities. Loved the soft ones.