Hotel 3 Bintang di Moreno Valley

This was my first time staying at this hotel since I was visiting the area for a friend's event. Parking is easy and right upfront - but there's also parking on the side of the hotel and in the back. The front lot can get packed though - since it's shared by the restaurants/businesses in the area, as well as a Residence Inn next door. I was cheerfully greeted upon entry by Brisas, who assisted me with check-in. She acknowledged my elite status with IHG, and was able to assist with my early check-in request. When I initially got to room #221 - I was happy to see I was upgraded to a King Suite with a sofa, but ran into some issues initially - the blackout curtain was down and immovable. When I lifted it to look at my view - I was greeted by the top of the hotel's porte-cochère, and an AC unit - so pretty much a ”view” of the hotel entryway's roof. I went back downstairs and asked Brisas if she had something on a higher floor. She was happy to accommodate - but shared that the 4th floor rooms were still being cleaned and I wouldn't be able to check-in early. I figured the tradeoff was fine, and I'd just work on my laptop in their lobby while waiting. I rarely have to ask to be moved, but was pleased with how prompt my request was accommodated. Kevan - (Brisas's wonderful colleague) picked up where Brisas left off as her shift ended before my new room was cleaned. Kevan was able to place me in room #425 - a King Standard room with a chaise lounge - perfectly placed by the large, picturesque window. I had a great panoramic view of the valley. The room was clean, crisp, and modern. There were plenty of outlets - both AC and USB ports - intuitively placed around the room. The workstation had a nice 3-stage lamp, which provided ample brightness when needed, as well as dim, ”mood” lighting. This particular room comes with a microwave, mini fridge, and Keurig - not a Nespresso like the Intercontinentals, but a Keurig is still better than the drip coffeemakers a lot of other hotels in this category offers. Bed was super comfortable - not sure what other reviewers were complaining about when they said it was squeaky. My bed made no such noises. Thermostat works well and the A/C was able to get the room cool in no time - important, considering it was almost 100*F outside! There is a pantry stocked with snacks, drinks, ice cream by the front desk where you can buy treats you might have forgotten to pack. The prices are fair considering the convenience - there is also a 76 Food Mart within walking distance and a Winco behind the hotel - also walkable - only because I didn't want to lose my awesome, front-of-the-hotel parking spot. Complimentary breakfast served in the morning - decent selection of hot foods (eggs, sausage, potatoes), yogurt and toast. Fitness Center is 24/7 - and the pool is decent sized - but no one was using it because it was hot as heck outside. Overall, a great and enjoyable stay. What made it even more awesome were the front de

參觀riverside時選擇住的酒店，酒店住的蠻不錯的，但是酒店wifi不太行，同行的三人都登錄不了，即使找前台要了code也還是無效的code，令人失望！酒店的特色按摩貴的離譜，放棄嘗試、邊上有個梅西商場，不值得一逛～

I would never choose this residence inn to spend my nights there. This was my first and hope was my last horrible experience with Marriott associated hotels. The moment that I walked into the residence inn, it started to go wrong every steps. When I checked in, I was placed in the first floor with my platinum status. It was not able to activate my mobile key. The front desk person was not able to access at that moment. She said that I had to ask my manager to active it for me. I went to the room and tried to turn on TV, there is no remote control. I went to the front desk to ask one. After that, I went to bathroom, there was not bathroom amenities were placed. I went to front desk again to ask for bar soap. I spot the floor had a hair tie and a green contact lens on the bathroom. Was the room vacuum and cleaned? I also found previous person left a big yellow package on the dining table bar stool. All pictures were attached. The refrigerator was excessively being damaged. I started to question; Was housekeeping cleaned this room? After I took a shower, there is no hair dryer. I called the front desk, the person told me I am sorry, I don’t have a hair dryer and housekeeping closed. I told her” You want me to sleep with my wet hair???” She was not sincere tried to resolve my issue. She said that I will ask my manger to change the room with everything equipped the next day since I spent two nights with them. I was giving a hope up and waiting for a room change. I went day shift front desk and asked her for a room change. She told me that all the rooms were not clean once the room was cleaned that we would notify you. I told her that I brought my suitcase in the front and just placed my luggage to the refresh new and clean room. When I came back in the afternoon, the different front desk staff told me that you are still at your old room which is first floor, all the rooms were booked. When I came back and attempted to use my mobile key and still not working. I was so upset and walked into my room and noticed nothing was cleaned and the hair dryer was still missing in my room. The front desk brought me a hair dryer. All the problems were continued to day 2. No staff were bothered to report all my issues to the supervisor or seriously addressed about my issues that I encountered. After I spoke to the supervisor that she did not know what’s reasons were to request for a room change. No staff was reported and mentioned to her. Even though the supervisor got one-night points back to my account. I really don’t care about the night points. I want to feel respect and feel comfortable and ease to where I stayed and not to worry so many things. This is so far below my expectations. Hope the staff got more training about attitudes towards customers and how to resolve issues in a timely manner. This is not Acceptable customer service!

I had to cancel and the hotel did not accept any attempt to negotiate a cancellation fee. I was fully charged even though I did notify this with anticipation. On the other hand, they can and will cancel your reservation without even notifying you in advance. I know this because they did that to me before. Sadly, my experience was not positive.

I had to reservation in room 238 and 338 unfortunately someone was trying breaking in my room twice the open the door and 3:00 am I call the front desk and they security was going to addressed the matter never came then the tell again I call my friend that was 338 to come to my room I was really scared this guys on drug approach us and unfortunately there was a lot people hanging out on the doorway doing drugs. They attempted again again call the front desk they said the police it's on way . DIDN'T ARRIVE . Never felt so much fear or experience this situation. No sleep I report to front desk and they said isn't the frist time someone reported this I told look at the carmera the police or no security guard arrive . DON'T UNDERSTAND WHY THEY ARE HAVING ACESS OPENING THE ROOMS

I travel frequently between Northern California and New Mexico. This area is a great ”half-way point”, so I end up staying for the evening. After trying out a few other questionable places (at one place, I had a person banging on my door at 1 am shouting for Rita, and that's not my name), I finally found this hotel. It's perfect to me. The front desk and staff are really nice, and I've never been disturbed in my sleep while staying here. I always found a place to park, and there are TONS of nearby restaurants/stores to choose from. Also, there is a Shell gas station right next to the hotel, so the morning departures have always been awesome. I have stayed here about seven times so far. Overall, a great hotel!

Front Desk agent Jay (female) is courteous, professional, and is a true asset to your establishment. I was able to visit your property, and not only was the room spacious and clean. I appreciate the value and service I received during my stay. This has been one of my top three hospitality experiences. Thank you

I checked in on 2/18 in the evening and the gentleman who checked me in couldn’t have been nicer or more efficient. I locked myself out in the morning and the agent who assisted me was also great. All of the staff I saw greeted me and were friendly. Very nice folks. The room seemed renovated and fresh. Very appealing. A flawless stay.

I am a traveling nurse and was looking for a hotel to stay at during my contract. I booked online and the fees described were drastically different when I arrived at the hotel. They charge $25 a night for a dog and a $100 deposit that is only refunded after 7days. When I brought up the charges that were on the website they just said to bad. Staff was incredibly rude and did not care to provide a good experience. The hotel is dirty!! It’s in a terrible neighborhood and I did not feel safe at all. Also the pool was closed, when I asked why they said “ it’s too much work to clean it”. Will never stay here again. Worst experience I have had.

I was in town for my mother's funeral and the staff was very kind and sympathetic. I was checked in by Kati and she was very patient with me and all of my concerns. Thank you so much for your tenderness. I am so there was no freshly baked cookies, but that is okay. The coffee was always fresh and the breakfast was great. I loved the little mini omelets, those were great! I would recommend this hotel for several reasons. One, it's located in a shopping plaza, which means there are SEVERAL restaurants and markets to walk too. Parking is free. The rooms are very nice and comfortable, it's right off the freeway, and like I said, the staff is very nice.