Pengguna Tetamu
10 September 2024
This was our second visit to Portes Lithos, and once again, our family of three had an amazing time. The rooms were immaculate, and the swim-up pool just outside our room provided a perfect, more private alternative to the main pool area. The hotel truly offers everything you need for a relaxing holiday, and the fact that it's only a 40-minute drive from the airport is an added bonus. The highlight for us, yet again, was the incredibly warm welcome and professionalism from Maître D Giannis and his entire team, both in the main restaurant and the poolside restaurant. They are a wonderful group, always attentive and made us feel so well taken care of during our week-long stay. I honestly wish every hotel had a Giannis! The food was fantastic; every evening offered a new variety of dishes, and there was always plenty available, no matter how late we dined. However, there are some areas for improvement, specifically with the Front of House staff. While my arrival was handled warmly and efficiently, my husband, who arrived later due to a delayed flight, had a much different experience. He wasn’t offered help with his luggage and was simply handed a key and told where the room was. After such a long journey, this wasn’t the welcome he had expected. Additionally, upon checking out, I was disappointed that the staff didn’t ask how our stay had been or whether we enjoyed our holiday. This left us feeling a bit underwhelmed, especially since it was the final interaction we had with the hotel. Despite these small issues, we still had a wonderful time and would recommend Portes Lithos, especially for the exceptional service from Giannis and his team.
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