Hotel Pemandangan Gunung di Kyrenia

My room was spacious and clean. It looked over a busy road, so missed out on the experience of reading on the balcony! The pool and garden areas were well kept and very clean. The Garden bar a lovely area to sit out and eat lunch or go for a drink. Staff there were very good. There is some building work going on, so unfortunately it could get a little noisy. The hotel is a 20 minute walk from Kyrenia harbour, along a busy road, but it's quite easy to get there and once there it's lovely. The staff were good generally, but Ghengiz in the dining room was a pleasure and was always smiling and obliging. A particular thank you, however, must go to Bayram, who worked in either the garden bar or the dining room. He was kindness itself. Always smiling, and made me feel very welcome and looked after. He was very helpful and thoughtful and is a real asset to the hotel!! I had never been to Cyprus before but look forward to returning to the Pia Bella very soon.

18.08.2023'de eşim ve kızımla birlikte Girne'ye tatile gittik. Daha önceden kalmayı planladığımız otel rezervasyonu ile ilgili sorun çıkınca, 2 günlüğüne geçici olarak kalmak üzere Girne limanında bulunan ”White Pearl” isimli otelde yer bulduk. 1 Geceliği için de 2.100 ₺ para verdim! Ama odası, banyosu her yer pis ve bakımsızdı. Mini dolabında boş kutu kola çöpü vardı. Otel değil, sanki terk edilmiş köhne bir apartman dairesi gibiydi. Mecbur olduğumuzdan 2 gün kalmak durumundaydık. Ancak ilk gece böcek ısırmalarından dolayı ertesi gün kalacak yer aramak üzere oteli terk ettik. 1 gün sonra eşimin tüm vücudunda oluşan böcek ısırığı yaraları 2. Gün 2,5 yaşında ki kızımda ve bende de başladı. Tüm vücudumuz yoğun bir şekilde kaşınıyordu. Bir başka otelde yer bulduk. Eşim 2 gece yoğun kaşıntıdan uyuyamadı. Hafta sonu olduğundan nöbetçi bir eczane buldum, eczacıya yaraları gösterdiğimde bize uyuz olduğumuzu söyleyip uyuz kremi verdi, kremi kullandık ancak ızdırap gibi kaşıntılarımız devam etti. Pazartesi günü Girne'de ki devlet hastanesinin aciline gittik. Doktor uyuz olmadığımızı böcek ısırığı olduğunu söyledi ve üçümüze de alerjik ve rahatlatıcı iğne yaptılar. Ailemle birlikte mutlu bir tatil hayaliyle geldiğimiz Girne'de tatilimiz bu otel yüzünden zehir oldu. Tüm vücudumuz yara bere içinde. Kızımın çektiği ızdırabı asla unutmayacağım. Otelin sahibi olan b*** bey 'in telefonunu buldum ve olayın 2. Günü arayıp vücudumuzdaki yaraların resmini attım ve durumu belirttim. Bana sadece; kusura bakmamamı ama böyle bir şeyin mümkün olmadığını, ilk kez bir şikayet aldıklarını söyledi. Ben kendisine şikayetlerimi belirtmeye devam ettikçe bana ”şikayet edin beyefendi, şikayet edin” diyerek konuyu kapattı. Burada yaşayan tanıdığım bir kişi aracılığı ile tanıştığım bir başka kişiye bu olayları anlattığımda bana; ”bu oteli bildiğini, sorunlu ve bakımsız bir mekan olduğunu benzer şikayetleri daha önce de duyduğunu söyledi.Bu otelde kalıp sağlığınızı riske atacağınıza parktaki bankta yatın daha güvende olursunuz.

2.Gidişim 3 hatta 4 kez bile gidebilirim bukadar iyi organize olabilen güleryüzle tertemiz bir otel yemekler muhteşem ötesi tap taze bizim ufak sorunumuzu türlü menunıyet sağlamak adına yapılan jestleriniz asla unutulamaz kqlbimize dokundunuz ekip muhteşem ismini umarım yanlış yazmıyorumdur misafir hizmetleri müdürü berkcan beydi sanırım sonsuzzzz teşekkürler

I want to begin by saying that the bar staff, pool staff, cleaners etc. are the friendliest, most welcoming people and so this review does not reflect on them at all. So we booked for 2 adults and 1 child (13years) through trip.com. After an overnight flight and being extremely tired, we finally arrived at reception to be told that no, we had only booked for 2 adults. We quickly showed the reception staff our email which said '2 adults, 1 child (13years)'. The man on reception told us that there was a comma and not a plus sign and so that meant that it wasn't plus 1 child. This completely baffled as why would the email have a child and age if not booked regardless of commas/+ signs and we continued to insist that we had booked for all of us. After some back and forth, he decided to ring the manager who promptly said that it wasn't something she would accept and that we would have to pay extra for our child. The man told us this and said that as we hadn't booked through the hotel, this wasn't his problem and that I could take it up with trip.com. Now, 2 flights, no sleep and the fact that I have various conditions that effect my mental health so much that I am registered disabled, I admit I responded harshly at this point. How can you advertise through a 3rd party website, be shown the confirmation, and still tell paying customers that this is your problem, not mine? Even if this were true, wouldn't a more appropriate response be 'You clearly have a booking and have come a long way, let's get you settled in a room and then we can either contact trip.com or help you contact them to get this sorted out'? I then asked to speak to the manager myself- the member of staff phoned her but she refused to come to the phone and said if we were unhappy, to cancel our booking and then shut the phone. Cancel and go where with what money? Were we supposed to walk back to London in order to have somewhere safe to sleep? There was no budge and around an hour after arrival, we were told by trip.com to pay the extra and they would refund us. Kudos to them, we were refunded within 2 days and they were extremely helpful. After all of this, there were so many issues with the hotel itself - street digs in the pool, ceiling in living room crumbling and falling, dirty sheets and tiles, the shower flooded every day and at one point was a waterfall down the stairs into the living room and we had to use wvery towel we had to soak it all up, ants everywhere, the list is endless and I have added pictures so people can see it for themselves. I am so disappointed the whole experience was an absolute shambles. To top it all off, I was telling a friend who lives in Cyprus and he knew the owner. He phoned the owner to tell him and the next day we were offered a free meal as an apology - so just because I had a contact, and the owner told you off, you give me a gesture of goodwill? What if I hadn't known anyone, would this gesture have even existed? Or would you have just told us it wasn't your problem? We refused. Disgraceful.

Arrived early hours of the morning around 2am, after travelling all day, taxi dropped us at the closed part of the hotel, it then took us another hour to actually find reception, so automatically it was a bad start, got to reception and was greeted by a lovely guy who got us checked in prompt and helped us to our room. Room was clean and spacious, we got a main hotel room, lovely view from balcony. I originally asked for a low level room but upon arrival none was available, but I was left a lovely letter explaining the situation so I stayed in the room given as not to give the hotel the bother of moving us. But the letter was a very personal touch. Breakfast is traditional turkish style breakfast, with a choice of eggs after, very nice breakfast with delicious lemon juice. Food from the cafe is also beautiful and very reasonably priced. Pool was quiet and relaxing, very easy to find a sunbed, guy who sits at the pool will go get you drinks, food etc Leaving early morning to come home and the hotel kindly made us sandwiches for our travels Thank you Topset for a lovely relaxing stay :)

After 2 long years away we were glad to be back at Sammys hotel. All the staff had changed but the new staff were lovely, especially Tara, Ali, Jony, Dior, Aziz. Our room lady and the young man who worked alongside her, kept our room spotless, with clean towels and clean bedding everyday. There had been a few new changes since we were last there but all for the good. See you later in the year