Holiday Inn Mumbai International Airport, an IHG Hotel

I recently stayed at the Holiday Inn in Mumbai and was completely disappointed, especially with the front office staff. While the check-in process was smooth, the service from the staff left much to be desired. There was no politeness from any of the team members I interacted with—they seemed to be rushing around without so much as a smile, which made the atmosphere very unfriendly. One particularly shocking issue was with the key card holder they gave me. It was clearly reused, and the name of a previous guest, "Bhatt," was still visible on it. I couldn’t believe they would hand out an old card holder without properly clearing or replacing it. This level of carelessness is just unprofessional for such a renowned hotel chain. Additionally, there was a staff member who helped me with my luggage upon arrival, but for the next three days, he couldn’t even recognize me. Whenever I smiled or greeted him, he would turn his head and avoid eye contact. Unfortunately, I don’t remember his name, but his rude and indifferent behavior was shocking. For a brand like Holiday Inn, this level of service is unacceptable. I’ve stayed at many Holiday Inns around the world and have never had such a bad experience. The lack of basic courtesy and professionalism at this location was truly disappointing. I do not recommend this hotel based on my experience.

The room was clean with excellent service. Breakfast is tasty. Nearby the airport. suitable for business trips.

Hotel location near the local market and the buff breakfast have many choice

The stay last time was better- employees Saii and Rin are awesome!! I did however have an incident where a taxi driver ripped me off and then the driver went to the hotel and manipulated the staff to give him more money after ripping me off. Then the staff came to me to pay them that they were scammed out of. It was rediculous

Good place. Very good stay. But they didn’t pick up my calls in the midnight when I called them frim the airport.

It was really a nice experience, went to a GEN AI conference in Grand Hyatt Mumbai, the Hotel location and staff behavior were really good, and the service was outstanding.