Hotel berhampiran Storno GmbH, Munich

I chose the hotel based on its location, the hotel located just 20 minutes by foot from the bus station and old town. It’s a budget hotel so you shouldn’t expect much, however everything was nice for it’s price: friendly staff, a clean room, nice breakfast. There was only one bottle of water for two people and no toiletries (only all-in-one gel) so make sure to bring your own. It was a big noise at day and in the evening, but at night nothing bothered me. Overall I would say that it’s pretty nice hotel for a short trip.

Cosy hotel at a convention location near the train station. Clean and good breakfast buffet spread.

+modern +schöne Einrichtung +Tiefgarage +wunderschönes Badezimmer +Fußbodenheizung -ab und zu sehr warm im Zimmer, es wäre schön wenn man die Klimaanlage etwas kühler stellen könnte als 19 Grad

The best experience ever. The staff are amazing and very helpful. Would definitely stay only here in munich and highly recommend it.

Stayed here with my family (2 sons, 11 and 13.) The hotel was very kid friendly- my kids were greeted and they had a play area (with a video game) and a few games for the room. The location was great- about a 5 min walk to the Deutsches Museum and about 15 walk to Marienplatz, but seemed to be off the beaten tourist path. The area felt very safe, and there was a small mall next door that had 2 grocery stores in it (great for simple meals!). It also had a subway stop (Rosenheimer Platz), where all the main lines stopped. The room itself was great. My kids enjoyed the free minibar (but I was told this was being discontinued.) The pool was nice- the kids loved it! It is smaller than it looks in the pictures and was too cold for me. The bathroom was nice- the toilet is separate from the shower/sink/tub area. The sink area had the best lighting of any hotel bathroom I've ever stayed in. Plenty of hot water, and my kids were amused that there was a TV speaker in the shower area. If we return to Munich, we would definitely stay here again!

It’s very good, but enough issues to knock a star off. Lots of good things - very clean, modern room. Great shower. Good lighting. Comfortable bed. Fabulous breakfast, with omelettes to order. Every sort of milk you could imagine (though except, oddly, we couldn’t find fresh - the one we thought was it was UHT!). Great gym on 14 floor. Internet lightning fast. The staff were friendly and gave you full attention when you were with them. Issues. Short staffed. On checkout, for example, only two staff, one of whom was on the phone … then the other could not get round an issue for a couple checking online, so had to be helped by the first. When a place is this swish, check in and out should be fast and slick. It wasn’t. Short staffed in the restaurant too: we’d booked a table but were ignored by the two staff who were covering the bar and the tables. A lot of tables and a long wait to be seated. Better training needed: at least greet and acknowledge the waiting guests. Restaurant food was ok. In the room: no access to the online hotel directory: reception didn’t really understand the problem and sent a spare remote up to us, then guessed maybe a software issue. No USB ports in the sockets, and none to loan (you could buy them apparently). (Tip: actually there there are two USB ports - on the back of the TV! They’re fiddly to reach but it can be done, and they charged a phone overnight).

I recently had the pleasure of staying at the A&O Laim and I must say, it was an absolutely fantastic experience from start to finish! This charming hotel exceeded my expectations in every possible way, making my trip to Munich truly memorable. From the moment I arrived, I was greeted by the warm and friendly staff who made me feel right at home. The check-in process was smooth and efficient, and I was delighted to find my room to be clean, comfortable, and well-appointed. The modern decor and cozy ambiance instantly put me at ease, providing the perfect retreat after a long day of exploring the city. One of the highlights of my stay was the delicious breakfast buffet offered by the hotel. With a wide variety of options ranging from fresh fruits and pastries to hearty eggs and breads, there was something to satisfy every palate. The dining area was spacious and well-maintained, and the attentive staff ensured that I had everything I needed to start my day on a high note. Lastly, I cannot praise the staff enough for their exceptional service. They were always available to provide helpful recommendations, whether it was suggesting local restaurants or providing directions to nearby attractions. Their genuine warmth and willingness to go the extra mile truly made me feel like a valued guest.

The receptionist of the evening shift between 19:00 and 19:30 on 1 August 2022 was extremely rude. Not even close to the lowest standards of hospitality. We booked a room in Leto Hotel Moosach that now is B&B Hotel via the booking service, but it was still Leto Motel on the reservation with the same address. First, we came to the desk and the receptionist rejected to check our booking detailes at all, bc in the receipt he saw the logo of the accommodation service, not the B&B and told us that we’re at the wrong place. We checked the map and the online reservation again, and found out that everything was right. We came back to the front desk and asked to check other numbers from the reservation, but it didn’t work. Then we were told in the rude manner, that we’re just wasting his time and there is a row of people as we’re not… and we should go away. After a while we came back and asked to look up the reservation by our surnames, and finally it worked. We also asked him how can we address him, but he said that he wouldn’t tell us, which is weird. The receptionist asked us to pay as there was no information about payment in the computer, however it was already prepaid. We showed him the receipt from the website where the payment is seen with the details and again he rejected any papers from this booking service and insisted on paying or leaving. Fortunately, the service team from the booking service showed great performance and our issue was solved after we contacted them. Suddenly the receptionist approached us at the hall and said that he can check us in. And after he registered us he told that there were no problems with him, it’s a system error and no one’s fault and we were just disturbing him for nothing. But obviously the thing is his attitude towards us from the start. He was not trying to help us at all, but wanted to get rid of us and literally treated like trash, not people. Actually, my bf comes from hospitality management field and has a rich working experience working in the premium chain Lotte Hotel, so he wouldn’t dispute with no significant reason. And I have stayed at B&B not long ago in Budapest and was satisfied with the service. I always knew that it is a nice place for a budget stay with helpful staff. So both of us were completely shocked and disappointed. I hope that this situation will be taken seriously by the B&B management because the incompetence of the single team member shouldn’t spoil the reputation of the whole company. And I still believe that what happened is an exception.

The hotel is easy to find. It’s a 3 story hotel and sits above a bakery. Has its own underground parking structure with limited space. They do not offer a buffet. They have a meal plan for 6€ where you get 1 juice, 1 coffee, 1 pastry, 1 yogurt, 1 fruit, and 1 baked bread. We opted out of that and ate at Wimmer bakery downstairs and across the street at the Bio Mart. The rooms are decent European size. I was surprised that the bathroom was bigger than any other hotels I’ve ever been to in Europe. It’s a large 2 person shower with no door. I hate that because water splatters everywhere. The toilet is separate but shares the same sliding door. The tv does not work in our room, has a full length mirror, closet space with 5 hangers, 15 outlets, hair dryer. They lack counter space but we were able to make it work by using the window ledge and the stools. The windows had automatic exterior shade and you can open the window. No safety box. Comfortable bed and sheets. Having AC/heater was a plus. We had our Do Not Disturb sign on the door and they still came in. They didn’t touch our bed but they changed our towels. Considering they do not have a safe, we brought our valuables with us. Close proximity to the subway and restaurants. Other than house keeping invading our space when we had a sign, this place clean, decent, and great location.

أسوء تجربه مرت علي حطوني في غرفة مقابله للمواقف ومنطقة التحميل والتنزيل للخدمات حقت الاوتيل والشاحنه توقف حرفيا امام نافذتك ولما تتشكي من الازعاج يقولون عادي ٥ دقايق مراح تطول وهي تجلس اكثر من ٣٠ دقيقه وهالشي يحصل كل يوم واوقات بالليل واوقات بالنهار ولما اشتكيت قالوا مافيه امكانية نبدل الغرفة وراح نحاول نشوف لك غرفه اخرى لما تفضى غرف بكرى ولم يتم تغير الغرفه رغم انها كل يوم اشوف ناس تسجل خروج وفي اليوم التالي اصحى ٧ الصبح على الشاحنة واقفه على شباكي وانواع الازعاج والتخبيط! وايضا العزل سيء في الغرف راح تسمع اي ازعاج في الغرف المجاوره ومن زود البجاحه يقدمون خمور في بار اللوبي واسمع انواع الازعاج في الاسياب خصوصا في نهاية الاسبوع! Wort stay ever you well woke at 7:00 AM Saturday to find a truck making so much noise in front of your window! and they will not do anything about it!(one in reception told me it’s just 5 min!!!! So I have to accept that noise! Although that truck stayed there for 30 min at least! and it happened before in the night and they told me this truck will not come again especially at the weekend but they lied to my!) And they promised me to change my room when they got any availability but nothing happened (Although I saw a lot of people checking out!) And the insulation between the rooms is very bad. And the drink people making so much noise and trouble in the lobby & hotel floors and no one to control them especially at the weekends!