Hotel dengan Pengambilan dari hotel di Muntinlupa

Good place for a short staycation. I really enjoyed my stay. Staff were friendly and courteous. The room was nice and clean. I also enjoyed the amenities like the pool. The location is awesome, Molito Mall is just in front. Few things that could be better. There is only two small elevators servicing the entire building. I can imagine it could cause some issues if the hotel was fully booked, luckily I dont think the hotel was full during our stay. The phone in the room was not working, so it will be harder to contact house keeping or the hotel lobby. They are also serving snacks at the pool area. This might be something new because when I asked their staff what can they recommend, they are not that familiar with the menu items. Overall I still enjoyed my stay and will surely come back.

The rooms were clean when we first arrived. There were banners for my wife's birthday as well as a cake slice which was really sweet. Although the room smelled of carpet which is understandable because the floor was laid with it. Just wish there were air fresheners of sorts to make the room smell better. We had a pool view but sadly due to the recent typhoons it was unaccessible. The bed and pillows were comfortable and best thing is the rooms air conditioning worked properly!  Breakfast buffet was average in terms of taste. Nothing special. The staff were polite but cant really see big smiles and hospitality vibes Im used to at other hotels.  Security guards are very friendly and accommodating.

This was my 3rd stay at the Somerset and it didn't disappoint. In terms of strengths there are a few areas that stand out. 1) Service - The staff are fantastic. Everyone is so kind and helpful. Nothing is too difficult, and I have never encountered anyone whose attitude was less than A+. I was last here 6 years ago and several staff members even remembered me. A special mention to Ross, who is one of the most impressive people I have come across working in a hotel. He is so kind and constantly goes out of his way to improve the experience of the hotel guests. In a place where the standard of service is already so high, it's incredible that he still stands out. The Somerset is so lucky to have him, and I hope that is recognised by management. Also, a special thanks to our housekeeper Ralph. He was so thorough and kept our room spotless throughout our stay. In general, the standard of housekeeping I have had at the Somerset is the best I have experienced. 2) Pool & Gym - The pool is absolutely beautiful. Great place to chill. Infinity style with a good mix of sun and shade. Heaps of sunbeds and days beds. Long enough to do laps if you want and not that busy. The gym is the best I have seen at a hotel. As someone who regularly works out it exceeded my expectations. Most hotel gyms are pretty rubbish, but this one is close to fully equipped. 3) Location - Great spot only 5 minutes' walk from shopping centers and restaurants. No need to take public transport if you stay here. Despite being so central it is pretty calm and quiet, particularly by Manilla standards. 4) Rooms - We stayed in the one bedroom. It was clean, spacious and modern with everything you need for a short-, medium-, or long-term stay. 5) Restaurant - The Onsite restaurant is really good and is actually catered by the chef who operates another very well-known restaurant nearby. We ate here 3 times and found the food both high quality and good value. A big improvement from when I last stayed here 6 years ago. The hotel doesn't have any real weaknesses but there is one opportunity I'd like to highlight that would have brought my experience to the next level. Food Allergy Labelling - I suffer from several food allergies. In western countries most restaurant menus are labelled so people know which food contains different allergens (gluten, dairy, vegan ect). The Philippines in general is terrible for this and having to check and recheck this stuff with restaurant staff is honestly the most stressful part of travelling for me. Considering how many of the hotel's guests are westerners it would be great if the restaurant could add these labels to their menu. Food allergies are very common. It would be easy for the restaurant to do and make a big difference for guests like me. Overall, I had a great stay. Thanks again Somerset Alabang and see you next time.

The room is very clean and the staff are very accommodating. We were able to get a simole greeting and a complimentary cake for out anniversary celebration. Thank you so much

Bellevue muntinglupa I have some questions for this hotel Firstly, why do they even ask guests to web check in, require guests to upload requirements like personal id and present the generated qr code to get the room key - when in fact front desk were clueless about this and still ask guests to present an id and fill out the information already found in web web check in? If you are going to implement this , doesn’t it make sense to train staff so everyone is on the same page? So what is the point of this web check in then? So yes, even with this system in place, the process to check in was painfully slow and took a long time because front desk was taking their time with all their paper forms and trying to figure out how things worked. Secondly, our booking was for 3 pax, but the room set -up was for two. So we asked for amenities for the 3rd person. So why does the first two guests get ‘branded amenities’ whilst the 3rd gets a generic set? (See photo) Other things Breakfast was good and was the highlight of the stay Pool access was until 8. So why can’t the hours be extended for at least two hours for adults use only ? The whole day already see families with kids at the pool so it would be great to have some quieter and calmer hours for adults only inmho