Hotel Dengan spa di Henan, China

"Вот A pleasant stay with a few areas for improvement As expected, the JW Marriott Zhengzhou lived up to the high standards of the Marriott brand. Overall, I had a very pleasant stay. One of the highlights is definitely the building itself. The hotel is located in an impressive skyscraper, and the views, especially in the evening, are absolutely beautiful. Staying on the 52nd floor was a memorable experience. The room was spacious, comfortable, and well designed, with a proper work desk, which I appreciated. The staff were friendly and professional. I would especially like to thank the housekeeping team, who did an excellent job throughout my stay. The breakfast was another highlight. There was a great variety of food, and the quality was excellent. There were, however, a few things that could be improved. The biggest disappointment was the area immediately surrounding the hotel. If you arrive by car, everything seems perfectly fine. However, I enjoy exploring new cities on foot, and walking from the hotel was not a pleasant experience. The area around the entrance is filled with parked scooters, motorcycles, and cars, with concrete barriers everywhere. In almost every direction you walk, you first encounter parking areas, trash bins, and an untidy streetscape. It feels as though the pedestrian experience was not considered when the area was designed. It's a pity, because the hotel itself is excellent, but the surroundings don't match its quality. Another issue was a noticeable damp or musty smell in my room. I didn't see any mold, but there was a persistent humidity-related odor. One small observation: the elevators are incredibly fast because the hotel occupies such a tall building. If you're sensitive to changes in altitude or pressure, you may notice some discomfort while riding them. Finally, although the breakfast itself was excellent, the restaurant staff spoke very little English. Even asking for a spoon or fork was surprisingly difficult. Overall, I still enjoyed my stay and would recommend this hotel for its spacious rooms, excellent breakfast, beautiful views, and professional service. With a few improvements, especially regarding the surroundings and communication in the restaurant, it could be an even better experience."

"The room is comfortable, spacious and clean. The curtains, lights and air - conditioner are linked to Xiaodu smart devices, which is very convenient. The super king size (2 - meter - wide) big bed is really cozy. An adult and two kids can sleep comfortably on it, offering a great experience. We arrived at 1 a.m. Parking was convenient and free. After shopping at Pangdonglai Supermarket, you can push the trolley straight to the hotel elevator. It's worth recommending. As there was a long queue at Pangdonglai Supermarket, I called the hotel's customer service. The hotel kindly gave us a free late check - out until 2 p.m. It's really nice and definitely worth a recommendation. 房间很舒适，超级大，很干净，窗帘灯光空调都链接小度智能设备,很方便. 2米的大床超级舒适，一个大人两个孩子一起睡的很舒服，体验非常好！我们是凌晨2点到的，停车很方便而且是免费的，胖东来超市购物出来直接就能把推车推到酒店电梯口. 因为胖东来排队太久，给客服打了个电话，酒店给免费延迟到2点退房，非常赞！值得推荐."

"I am writing to express my sincere appreciation for the exceptional service provided by Carol at the front desk during my recent stay at your hotel. Her professionalism, warmth, and attention to detail truly made my visit memorable.From the moment I arrived, Carol greeted me with a genuine smile and a welcoming attitude. She efficiently handled the check-in process while also taking the time to explain the hotel’s amenities and answer my questions patiently. What stood out most was her thoughtfulness—she remembered my name throughout my stay and proactively offered assistance with local recommendations and transportation options.Thank you for employing such excellent staff, and please extend my gratitude to Carol for making my stay so pleasant. I look forward to returning to your hotel in the future, in no small part because of the exceptional service she provided."

"超值性價比，前台小姐姐看到我們帶這孩子，幫我們升級了房型，住的超舒服；這個房型太適合度假了，窗外就是園林和湖景。下午泡杯茶坐窗邊看風景，陽光透過樹葉灑下斑駁光影，愜意得不行。白鵝絨被蓬鬆柔軟，晚上月光灑進來，睡眠質量前所未有的好。"

"The stay was very comfortable. The hotel is very nice and clean. The rooms are very spacious and the bathroom was amazing. Special mention to Mr Aaron at the front reception who helped us with our airline tickets as the Airline company staff was unable to understand our English. One thing they should improve on are the labels on the food items in the breakfast, since its an international chain they should consider these labels for international guests. The labels should in my opinion explain properly the ingredients or contents of the dish"