Hotel Mesra keluarga di Muscat

Location is good, but they problem with towels they don't provide enough towels or floor towel even when asked from room service they just brought one towel, and it was old please try to get some new towels.

Very nice hotel located 15 minutes by car from the airport I’ve enjoyed the pools (2 : one for female only and the other is for everyone) Had 1/2 pension there : breakfast was a buffet with a lot of choices of food, same for dinner Large choice of food/drinks… Staff is helpful

I loved my stay at the Sheraton Oman. The staff were wonderful- they bent over backwards to help us. I had a couple minor issues with my room, and they came as soon as I informed them, and were fixed immediately. One of the housekeepers picked up the robe I’d been using when they were cleaning and when I asked for a replacement they brought 2 more! They were happy to bring me extra nespresso pods and milk a couple times too. The restaurant staff were so attentive and helpful- Tharindu, Pravda and Khalid and the chef, Krishna- they brought us out coffees and juices at breakfast and made sure I had everything I needed. They allowed my friend and I to eat off the a la carte menu at dinner instead of the iftar menu, since the other hotel restaurants were closed for Ramadan; and when we said we had to leave early at 5am for our flight they packed a lovely to-go box with pastries, fruit, coffee, juice and eggs. I personally really appreciated that the gym was open 24 hours so I could work out before breakfast, and the equipment was pretty good for a hotel gym! My only note for other travelers would be that the hotel is a little far from some of the touristy sights of Muscat. Also, there aren’t many alternative food options around the hotel. But the hotel itself has lots of great options so for us it worked out absolutely fine.

Everything from the moment we checked-in till we left, was perfect the staff were really cheerful and welcoming, rooms are amazing, facilities were beautiful the food was so delicious. I simply enjoyed my stay and would definitely comeback and recommend the hotel to my friends

من أجمل الفنادق اللتي قمت بزيارتها. يمتاز بإطلاله رائعة على خليج عمان. الفندق نظيف جداً. الغرف واسعة والخدمات مميزه. جميع الموظفين قمه في الاحترام واللباقة. الافطار جميل ورائع ومتنوع. يوجد في الفندق صالة ألعاب متنوعه من ضمنها صالة البولينج. يوجد مواقف مجانية.

اخترنا فندق كراون بلازا مسقط وكانت الاقامه فيه لمدة يومين وكانت خدمة الغرف والنظافه ممتازه وساعدنا الاخ احمد الفارسي ف حجز الغرف وفي تلبية جميع احتاجاتناوكان في قمة الاحترام وخير من رحب بنا وخدمة الافطار والعشاء ممتازه وساعدنا الاخ احمد في عمل عيد ميلاد ابنتي في مطعم الفندق واشكر جميع طاقم مطعم موزيك وتحيه لكل العاملين في الفندق وبالاخص احمد الفارسي

Al Falaj hotel is centrally located. Admirable hospitality from the front office and other staff. Ready to serve to your needs. Breakfast is sumptuous and caters to the needs of various nationalities. Comfortable rooms. Also provides for additional facilities like gym and pool . Reasonable rate . HIGHLY RECOMMENDED

عند وصولي ام يساعدني احد في حمل الحقائب وانتظرت اكثر من ١٥ دقيقه ولم يساعدني احد واضطررت لحملها بنفسي للطابق الثالث غير ذلك في تمام الساعه ٣ منتصف الليل الموظف يطرق باب الغرفه مرتين او اكثر مما ازعجني وبعدها اتصل موظف الاستقبال بي وسألني اذا ما كنت قد قدمت بطلب كيكة مناسبات…هل يعقل ان اطلب كيكه بهذا الوقت وانا نائم او الموظف هل يعقل انه لايملك البيانات المطلوبه للشخص الذي طلب الكيكه؟؟ بعد ما ازعجني طرق الباب والاتصال قال انه اتصل بالخطأ ايضا عند تسجيل المغادره اتصلت بالاستقبال والموظفة ردت عليي وطلبت موظف لحمل الحقائب وما ان اتممت حديثي قالت تمام وسكرت الهاتف ولم تقل هل سيأتي الموظف ام ان عليي حملها بنفسي كما حملتها عند وصولي هذا الاشياء لم تحدث لي بتاتا من قبل في فندق في انحاء العالم اينما سافرت

المكان ممتاز جداً وجميل والطاقم متعاول جداً والنظافة ممتاز مع الطاقم الجميل Elmer and Bikrem والبوفية ممتاز جداً والاستقبال كان طيب والمرافق ممتازة والمكان جميل في غاية الروعه انصح به وبشده للاستمتاع بها

This is nothing short of an amazing hotel and definitely worth five stars. The room was very clean, spacious and had an amazing view over the pool area and ocean. The bed was very comfortable and the bathroom had everything you'd need, including a combined shower and bathtub. There was also sufficient storage space and a built-in safe that easily fitted my 15” laptop. The breakfast buffet was awesome. A huge variety of delicious food items, eggs cooked to order, fresh juices, different types of fresh bread, all sorts of hot items, cereals, and freshly grounded speciality coffees. Plus more! It was also a true treat to sit at the poolside, while enjoying this breakfast. It made for a wonderful start of the day. Unlike many other hotels, the in-house restaurants were really good too. We tried the Italian restaurant and the Duke pub/restaurant. It was really nice to sit outside, overlooking the bay and to see the sun setting. The location of the hotel makes for breathtaking views. It is on a cliff at the end of a bay, overlooking the bay and the city of Muscat. The one thing I want to point out is that there is nothing else nearby. The hotel is in a residential area and if you'd like to go to a different restaurant, you'd need to take a taxi. Not a big deal and the hotel provides about everything you'd need, but it is something to keep in mind. Last, but certainly not least, the staff at this hotel was so super friendly and helpful. They really know what hospitality means! This is also across the board. From the reception, to the house keeping, and the breakfast staff. As well as the restaurant staff. A special recognition goes to Deepika at the front desk. She clearly remembered we'd asked something about the Duke bar and the next day she gave me an update. She was also very helpful when I had to handle some documents. A great example of excellent customer service.