Pengguna Tetamu
27 Disember 2024
Worst customer service. I booked a family room and paid for it 4 months before. But when I arrived at the hotel, they told me that their family rooms were not available. Instead, they offered me a smaller room. Electricity was not available for first 4 hours when the temperature outside was 28 degrees Celsius. On top, they promised to provide pick up services from airport but no one showed up. Hence, At 4 AM in the morning, I had to book a taxi with my three children to go to the hotel. I would NEVER recommend this hotel to anyone, specially with family.
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