Hotel Troy

This was the third time we brought a group to Hotel Troy. The management is very friendly & eager to make the experience one of the best. The staff are always kind & want to help. The food is top notch. Highly recommend for small or large groups!

Great ambience outdoors and indoors, amazing nature with trees and one can spot some friendly monkeys. I enjoyed the samosas and great service Definitely a favorite of mine and will be back. The place has been renovated and they now have themed nights

Before writing this review I tried to contact the owner /MD to inform her of my possible review. This hotel was to be the worst in Nairobi. Our ´deluxe´twin room was about as far from deluxe as you can get. The window didn´t close, nor could it be forced because the glass was broken. The TV didn´t work even though a young man came up to repair it. There was no kettle or safe in the room, and the two double beds as advertised on their web site were singles with one bedside table, no bedside lights and holes in the mosquito nets. The shower was so hot it was impossible to use. The receptionist offered us the use of another room to shower in. On investigation, our room didn´t have cold water connected the pipe was hanging loose. We were finally moved to a two bedroomed cottage in the grounds, which was better. Still very dirty, two dining chairs (how 4 people could eat I have no idea) and dangerous at night as the outside lights didn´t work. As the wifi didn´t work we were given a mobile router, which was removed the next day, when this was queried at approximately 14.30 we were told it must be housekeeping. At 17.15 it was returned having been used somewhere else, which the staff knew perfectly well. Breakfast was a disaster the first two days, the menu for the restaurant, which still had Christmas decorations hanging up, was nothing like the one on their web site and the place was filthy, with electrical cables everywhere, broken window panes, missing lamp shades, bulbs, kitchen cupboards I wouldn´t have stored fertiliser in and an air of tiredness and being unloved. I have pictures but prefer to share them with the owner/MD before sharing them on here.The receptionist on check in/check out was lovely and we felt sorry for her having to deal with the problems.

I booked with the hotel directly (we just needed a couple of nights at the end of our holiday). It took at least 2 days to respond to any email. They forgot to collect us at the airport and my booking had not been relayed to the reception staff. Hence, the Executive Suite we had booked with an extra bed was not organised, so we were 'upgraded' to the 2-bed cottage. Positives - the beds were large and comfy, the shower was powerful and hot (especially in the 2nd bedroom ensuite). The included breakfast was plentiful. There's lots of dodgy bits, though. Shower taps were hanging loose from the wall, the bathroom door handles were not fixed on properly, some of the windows didn't close properly, there were huge cracks in the floor. Staff were friendly. Our room wasn't cleaned (the cleaner told me the next day it was because she didn't have a key). We won't be staying again.

ho prenotato per il prezzo e per la valutazione; l'acqua fredda in camera, la camera rumorosa, il fatto che fossero lenti nella colazione, il wifi che non andava mi spingono purtroppo a dare un giudizio negativo a questa struttura. peccato perchè c'è molta natura attorno e anche la cena è stata buona