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Terokai Ulasan Tetamu Hotel di Nakhon Nayok

Royal Hills Golf Resort and Spa

Royal Hills Golf Resort and Spa

4.1/53 Ulasan
Firstly, we're surprised with construction view without prior notice when make a reservation. Rooms are dirty and moldy. Staff are rude and unhelpful plus emotionally. The staff always said rooms are Fully booked ! & no room available. Secondly after talking to front staff, they offered us optional rooms with NO view which we're NOT okay with it. Thirdly, we got another even worse room in the same building with not functional and moldy air-con again. We cannot stay. Finally, After several arguments almost 2 hours with staff. The manager offered us the full refund money. Not any apologize or compensation. We drove to the hotel for 4 hours / 200km. and we just want to stay with our friends. Then the staff came back with another option, they informed us that the group sacrificed an upgrade room for us which is a junior suite. We went to inspect the room and air-con was very loud so they changed to another junior suite which quieter than the previous one but still loud. After all series, we're tried with all those solutions then we agreed to stay in this junior suite.
Villa Panalai

Villa Panalai

4.5/514 Ulasan
Very well maintained resort. Owner took extra care to add additional touches in the room to elevate your experience. Staffs were friendly, helpful and were always there when required. Resort compound is pretty big and lots of green that allows you to unwind for few nights. Breakfast sent to room was lovely touch. Nespresso coffee included in room. Location wise is great and not a main concern (believe most guests will be driving.) Highly recommended for family and couples :)

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