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Novotel Nantes Centre Gare
3.8/552 Ulasan

Novotel Nantes Centre Gare

Nantes City Center Nantes|1.29km dari Theatre Beaulieu
Actually this is our last night in this hotel for hellfest but after stayed in Pullman Tour Paris and Hyatt group in Venice, we fell this hotel is not at their standard. The 1st weekend was ok with ok room but since we arrived after midnight there is no room service, they did not clean the room when we put the housekeeping sign and their housekeeping only available until 2pm. Then now on our 2nd weekend, we are greeted very well by the morning shift cause he still remember us from last weekend, but we got the room 521 and it was dirty especially the window area where there's spider nest with spider of course. compare to previous room there is no plug on the bed side and no soap. Then after days we came back very late cause of hellfest and no one ask us on our room number until last night one of their staff (dark color) asked our room number and we mentioned but it took him more than 5 minutes to check. We are so angry cause it's 4am and just want to go to our room to sleep. We did not wait for him and his reason because he did not see us before and while waiting for elevator, 4 white guys came in and he did not asked them anything. So being asian does matter in this hotel. No hospitality what so ever, so you need to do some re training for him. Maybe because he always on the late shift but being friendly should not be taught when your in hospitality industry. When the review could be ok but he really made our stay very not enjoyable. Aside of that all the morning/afternoon shifts are very welcome and helpful.

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The Originals City, Hôtel Novella, Nantes Centre Gare
3.9/545 Ulasan
Nantes City Center
The hotel location is perfectly situated for all transport links and for walking to the main visitor attractions. This is a budget hotel but the room and continental breakfast were more than adequate for me although some couples may find the double rooms a little on the small side. I've read several reviews about the lack of hot water in the shower. I didn't have this issue but it was necessary to leave the hot water to run for about five minutes before it was piping hot. I would stay here again if I was visiting Nantes but I do have a couple of suggestions for the hotel on how it could improve the overall guest experience based on my mixed experience which I hope will be receive by the hotel in the spirit in which it is intended. (I attempted to leave comments on your website but it kept crashing.) Firstly, there was an inconsistent approach from the staff (the team) to me and, I observed, other guests. Two of the staff at reception and in the breakfast room were welcoming and chatty but two other members of the team in the same areas were not. Being ignored may be considered rude. My suggestion to the hotel would be to ask all staff to make eye contact, smile and say bon jour to all guests every time to ensure we feel welcomed and valued. Secondly, there was a small error on my check out bill which I didn't notice at the time. These things happen but it took me over week of chasing to resolve this. I had to email repeatedly as there was no timely response from the team which I think is poor customer service. This is in contrast to the almost immediate response I received when I emailed with details on my time of arrival. My suggestion to the hotel would be to activate an automated message during busier times so guests know their communications have been received and will be responded to within a specified timeframe.
Citadines Confluent Nantes
4.2/540 Ulasan
Excellent surprise for this hotel conveniently located between Nantes city center and on the way to the airport if catching a plane. I booked a one-night stay (04th - 05th December 2021) also based on the positive reviews read on Google and ***********. My stay in room 304 was extremely pleasant as the room is perfectly located on the courtyard, providing a quiet surrounding. The room itself is big and I was particularly impressed by its cleanliness. Furthermore, check in and check out at reception was very smooth and handled professionally. Talking to the reception team, it is obvious they genuinely like their job in the hospitality business. Their commitment, all the more resounding in this time of uncertainty, is pleasant and warm to witness. Next time in Nantes, I have found my preferred hotel :-)
Sozo Hotel
4.4/572 Ulasan
The Sozo is a four-star hotel built in a converted 19th century chapel. I paid extra to stay in one of the top floor rooms with the stained glass and vaulted ceilings. Room amenities included robes and a Nespresso machine, with coffee, tea, bottled water and biscuits refreshed daily. This hotel also has a lift, so it is perfect for people with physical disabilities. The concierges are functionally bilingual. There was a hand written welcome note on my bed which was a very nice touch. The Sozo is across the street from a large botanical park which is also a thoroughfare to other parts of the city. It is a five minute walk to the train station and tram line, and there are a number of places to eat in the immediate area. I recommend the Sozo for the experience, service and location.
Ibis Nantes Centre Gare Sud
4/564 Ulasan
Nantes City Center
Stayed here for a night before travelling onto Brest. Friendly helpful check-in. As was heatwave (up to 43°C) as my limited French allowed me understand the air-conditioning wasn't t working at this temperature so a free drink was offered and much appreciated at the bar. Room was clean and comfortable. I nearly slept out breakfast
ibis Styles Nantes Centre Gare
4.2/542 Ulasan
We returned to this hotel after 3 years for the much delayed Hellfest Festival in June. Again I cannot fault the hotel or services. Clean room and bedding and strong breakfast offering. We will be back again next year and recommend this hotel as noted along with its location being 2 minutes from the train station. Merci pour un excellent séjour David
Aparthotel Adagio Nantes Centre
4.3/583 Ulasan
Nantes City Center
Very nice staff, pretty hotel, right across from the gare and tram, around the corner from the castle and old town center. Those are the “goods”. However, we were given family room 111 which faces the street. The air conditioning was not working well, and when we opened the windows, there was the sound of the train, people fighting, or couples. We asked to have the air fixed but were just as uncomfortable the second night. The “rooms” are separated by sliding bamboo curtains, which made it impossible to sleep until the last person went to bed. Breakfast was very sp**** at the €14 per person charge. But reception staff was impeccably nice. I think we would choose a real hotel with real beds and real doors next time.

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