Comfort Inn & Suites

Arrived for one night sleep at the end of July. Room was clean and comfortable. Sleep was impossible as there is a very large roof fan, two floors down, that was very loud at night which keep waking us up every 8 to 10 minutes. A review was made on their website and it does not appear, it has vanished in thin air. Wonder why? (lol). Staff need some training on how to deal with customers. We thought this was our go to hotel for our trips back home, every 7 weeks, but it is not.

This is a quiet, comfortable, dependable motel just a couple of minutes from Highway 401. As you can tell from the picture, the building is undistinguished in appearance, and there's nothing special about the rooms, which resemble most other rooms in the major North American chains in size and features. The welcome at the front desk was efficient and friendly in a by-the-book sort of way. They have a form for you to sign, and initial at three paragraphs, which does give a slightly adversarial feeling to the transaction. The price was fair though when I was there (the price varies from day to day) not a bargain. There's just one elevator for three floors (above the ground floor) so you'll need to be patient sometimes. The beds were comfortable; the wifi worked well; there were enough electrical outlets. The bathroom functioned well, but there was only less than half a roll of toilet paper available. The bathroom mirror had a sign telling you what they'll charge you if you take a towel (personally I've never been tempted to take a towel from a motel room); this added to my sense that the management sees its customers as potential problems. The breakfast (included in the price) was better than average in diversity, with sausage, scrambled eggs, and potatoes as hot features. The attendant at breakfast was very friendly. Checkout was simple. Really the only comparable choice for accommodation in Napanee is the Hampton Inn, visible from the 401. I went with Comfort because it was less expensive, and I'd make the same choice again.

The room we stayed in was clean and the bed was comfortable. There was fridge, microwave and the usual amenities. Staff are friendly. The hot self-serve breakfast had lots of options. Check-in / out was easy. There is lots of parking and the hotel isn't too far away from downtown.

Beautiful hotel, the staff was excellent and the hotel was very clean. The breakfast was awesome and my kids had a great time in the pool! Thank you for making it a wonderful family weekend getaway! The beds were also very comfortable :)

We had a wonderful stay. The first night the air conditioning wasn’t working properly. When I called reception, the woman was very kind and professional and she arranged a repair. By noon, it was fixed. It is only when there are problems that customer service is truly tested. These folks are excellent. This is the only place we stay when in Napanee. It is close to everything plus the gas station across had the best prices. The breakfast was excellent and served at a reasonable time. Loved the availability of coffee and ice water 24/7. Thank you for a great stay!

This place was very clean, new looking and smelled Fresh. I pointed out the smell because the last couple hotels we stayed at smelled bad. The staff were friendly. Breakfast was good. The hotel is pet friendly. We will keep staying here for our trips tp Napanee.

Clean, quiet and comfortable. We rode there on snowmobiles and they had us park out front so the clerk could see them and keep them on camera which I thought was very good making us feel as they were safe.

Unfortunately this hotel did not live up to our expectations, we were pleased we were only there for 1 night. There were a couple of pros to the hotel. It was in a convenient location for us as we used it to visit Prince Edward County on our journey from Montreal to Toronto. We booked a room with 2 Queen beds which were very comfortable, these are the only reason for a 2 star rating instead of a 1. We've stayed in a few hotels in the last week and we have always been greeted in a really friendly manner however here the girl on the desk barely said a word to us, we didn't get told where to go for breakfast or where the pool or fitness facilities were. The biggest let down for us was the lack of WiFi. We were relying on the fast WiFi, which they advertised as having, being available. However when we tried to connect all of our devices said 'failed to find IP address'. We went down to ask about this, but the girl on the desk (the same one who checked us in) didn't seem interested and just said she would tell the manager when they came back. We didn't bother to follow this up but it still didn't work in the morning so obviously wasn't sorted. The breakfast was okay, was the usual hotel buffet but for some reason it has all been crammed into a little box room off the dining area, meaning you have to queue behind lots of people even if you're just refilling your drink. The lady who was bringing out the eggs and meat etc. seemed to be pleasant so that was good. The room in general didn't feel very clean, the shower curtain was visible stained and dirty (an unpleasant thing to notice when you're already in the shower) and one of the towels was dirty and had unpleasant marks on it. Overall not a great experience and we wouldn't stay again if we were ever in the area, not sure how it is rated a 3 star hotel.

I am utterly shocked how we were treated at this hotel. I grew up in Fernandina my entire life but most recently moved to Jacksonville (about 45 minutes away). My husband and I were staying for my birthday so we wouldnt have to cab ride all the back home after dinner. When checking into the hotel (I booked online as a rewards member). The front desk agent looked at my ID and asked if “they” told me about the “locals deposit”. There is no where in booking online does it mention an additional deposit. I asked her what exactly that meant. She explains to me that there is a deposit of 100 dollars for being from the area and it is removed after you check out. I starred at her in shock. I had to get her to explain it to me again. She said “they” believe “locals” are more than likely to mess up the room than out of town guests. Excuse me, what! I was so insulted and felt extremely uncomfortable. I’ve worked for big brand hotels before and never have I ever experienced something like that. So when I checked out , I asked when I would have that 100 dollar hold off of my account . She said it can take 3 to 15 business days!! I’m sorry, what?? That is an extremely long time to have money on hold for. All hotels hold your card on file for “incidentals”. That’s not an unique idea. But to be told I was being charged an additional deposit simply because I’m a “local”. Extremely rude and unprofessional.