Pengguna Tetamu
15 November 2024
I am writing to express my disappointment and frustration with my recent experience booking a room at your hotel. Treebo Excellent homes Nashik Despite making reservations over the phone, I encountered inconsistent pricing, unexpected extra charges, and poor customer service. Specific issues: 1. Inconsistent pricing: Each time I called, I was quoted a different rate. 2. Extra charges for children: We were charged additional fees for our small children, which was not disclosed initially. 3. Refusal to refund prepaid amount: When we requested to leave due to dissatisfaction, we were denied a refund. 4. Small rooms and high charges: The rooms were significantly smaller than expected, yet prices were higher compared to similar establishments. I was particularly disappointed with the lack of cooperation and professionalism displayed by Owner'. As a customer, I expect transparency, fairness, and respect. To resolve this matter: 1. Provide a clear explanation for the pricing discrepancies. 2. Offer a refund for the prepaid amount. 3. Consider revising your pricing policy to include all applicable charges. I hope you take these concerns seriously and take necessary steps to improve your hotel's services. Sincerely, [apurva ]
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