Pengguna Tetamu
5 Januari 2024
When we made a decission to take a relaxing short wellness-holiday before the busy x-mas time we went for this hotel as it showed 2 saunas on the rooftop and an adult only section. On the first day they only warmed up one of the 2 saunas and it was the cold one at about 50 degrees celsius. On the second day, both were out of function. So there was no sauna at all for the whole day and our whole stay. There was a steam-bath ( Hamam ), after sitting there for 5 minutes some guests with 8 kids came in to the wellness-area, all of them with textiles on, mobile phones ringing and it was like a birthday party for 7 year olds which I have nothing against at all, but this was supposted to be an adults only, no mobile phones allowed, textile free relaxing oasis right? It was totally crazy and we left of course, the noise was still very loud even in our room. It's super dirty and unhygienic to wear textiles in a sauna or hamam, and even worse as they came straight out of the chlorine water into the hamam/sauna. There's not a lot more unhygienic then this. We told them about the ringing mobiles, the noise aso, they didn't care and were super unfriendly. The director of the house didn't showed any interest in this topic. They just think, hey, we're in the alps, we don't need to be nice and welcoming, there will always be plenty of guests. What a statement of pure arrogance...
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