Pengguna Tetamu
31 Januari 2023
I spent with my significant other one night in this "medieval themed" hotel. Awful experience that I won't repeat. During the booking, we asked for a gluten free option at the restaurant, and the staff replied saying "yesss no problem we have gluten free food, don't worry". What happens next is awful. The only waiter at the restaurant is an old grumpy folk who DOESN'T SPEAK ANY ENGLISH AND DOESN'T GIVE A F_¢k about anything you might ask or say. So we sit, wait, and then a typical 2 star hotel dinner is served. Remember, the staff emailed that the food would be gluten free. But you know, when you're celiac and there's something that looks like bread/flour in the recipe, you double ask or you might end your holiday in the hospital. So we ask politely, but the old grumpy women doesn't give a f_¢k. So I end up leaving my SO at the table, going to the reception, where there's another boomer-barely-able-to-understand -English who tells me "you know, computers are difficult to use, we may have lost your request". In the end, a plate of chicken, potatoes and salad replaced the allergens and we manage to eat something. If this is a 4 star SPA hotel experience, I'll let you judge by yourselves. IMHO with a different management and stuff it might become a super cool SPA, worth even more than what they're actually charging. Side notes: children's may like the kitsch medieval themed building. Also the pool/jacuzzi area was quite good (if you don't mind the garbage floating right in the morning after the opening and "supposed daily cleaning").
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