Pengguna Tetamu
5 Julai 2023
Start with the positive: if you get a balcony facing the ocean, it’s a great view. I wish I could say more nice things, but my wife and I did not have a great stay here. The photos do not match the room, as all the furniture is worn down and scuffed. The safe didn’t work properly and couldn’t be fixed. Food was not good, and the elevators were always incredibly slow. The value was definitely off- it was very expensive and did not meet the expectation. However, what really made this a poor experience was the staff- we decided to leave early and wanted to know if we would get a partial refund for the days we we had paid for in advance but weren’t going to use. Apparently only the manager had this information, and for 5 straight days the manager was unavailable. Every time I called, they promised they would tell the manager, and each day I called back they seemed to have no record of my previous conversations. Incredibly frustrating experience, and fairly representative of how subpar I thought the service was. Would not recommend staying here.
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