Lochside House Hotel & Spa

Myself and my daughter stayed in “Lugar” lodge. Lovely interior with spectacular view over the loch. Dining sofa stained and noticeable marks on the main wall of open plan living area. Hot tub area in desperate need of a lick of paint. Which made it look very tired and not what you would expect from a hotel of this standard/price-point. There was a rusty nail sticking out of the decking area, which was an accident waiting to happen. You must vacate the hot tub at 10.30pm as staff lock them up between 11pm till 8am (although I didn’t see anyone come by to do this) quite time between 11pm till 7am but on our last night there was an event at the hotel and you could hear loud music till after midnight. I called the hotel from the lodge several times but didn’t get an answer. My daughter got through on her mobile to be told there was nothing that should be bothering us in the lodges. I called back and was told there was an event and they couldn’t understand how we could hear music as we were in the grounds and not attached to the hotel. It was as if this was our problem and not theirs. He even said he would stand outside the hotel and see if he could hear the music, so he obviously didn’t believe us, why would we be ringing then!!! He was pretty rude and said it would be finishing sometime after 12am. The restaurant was disappointing. Evening meal fell below of what I expected. Starters were by far the best, it was a cold starter so I don’t think they could mess it up. I ordered gammon and pineapple for main course, which came with fries (on the menu). I was confused when a small bit of gammon arrived on a bed of mash. Nowhere on the menu mentioned that and I think it was to make up for the tiny piece of meat I received. Churros were uncooked in the centre. My daughter’s meal wasn’t much better. Breakfast was nice though and so was the service. Staff were very friendly in the restaurant. On check out I brought up all of the issues above. They were very nice and apologised. As a good will gesture they took my drinks from the previous night off my bill, which was £30. I think they could have done better than that considering the lodge cost £350 per night, not including breakfast. At this point, I couldn’t be bothered to argue the toss. I’ve stayed at 2 other RAD hotels and I think Dalmeny Park and Hetland Hall hotels are better than this one, certainly on price and restaurant quality. Lochside could have been spectacular if they sort out the issues with maintenance of the lodge. Also have the curiously to inform guests of events and pre-warn them of music playing late I to the night, including the lodges as sound does travel! Especially as they have a lot of rules and regulations for guests to abide by, but don’t seem to think they apply to themselves.

Treated my fiancé to a spa and chose 'lochside house hotel spa and lodges' due to the popularity and high standards. However, extremely disappointed and not worth the money. I paid £70 for two which I would view as overpriced for the facilities. Some people had robes and slippers and we were not offered these. The locker which we were given did not fit our bags, extremely small and did not have the choice. The facilities were small, over heated, and not much to offer. They only had 6 seats and an oval bed which was not enough for the people attending. There were signs saying '... steam, sauna and pool', asked if there was a pool and the lady pointed to what was a 'jacuzzi' two pressure taps and bubble pressure points. The steamroom was closed, so only had the choice of a jacuzzi and sauna. The hilton which is £10 offer a nicer variety and service than Lochside. The jacuzzi bubbles were too high, and the place was too warm which made you feel slightly ill. The water sink with cups beside did not have a message to let you know if this was drinking water or not. Extremely disappointed

We went as a group of friends for the day to have the Lochside experience in the spa. The staff were amazing! They were so friendly and helpful and made the whole experience very relaxed. They gave us a whole lot of treatment choices we could pick from and nothing was a bother. My therapist Lisa was extremely good and was knowledgeable when explaining what I should expect from my treatments and explained what she had found with my reflexology. We will definitely return as the treatments were top notch and the surroundings are stunning. We had a two course lunch in the restaurant included in the package which was absolutely gorgeous and the service was so good too.

Location beautiful. Lovely restaurant with beautiful surroundings. Food very good with excellent service. Ample parking and lodges available to rent. Golf course next to hotel. Easy to find as just off main road. Spa facility and hot tubs onsite. Ample stocked bar.

My friend and I come for a spa overnight stay at least three times per year. The staff are always professional and pleasant. Emma (receptionist) was very helpful on Sunday arranging and booking our next two stays. Thanks again your patience was much appreciated. The evening meal menu for gluten intolerance was very good. Both my courses were delicious.

Having to ask to order drinks after 10 minutes wait and then when enquiring where they were after another 5 minutes, and to be belittled by an arrogant head waitress was not what we wanted. Having been to many of the companies lesser restaurants this was not 4* quality of service.

Totally amazing hotel! Me and my mum are currently having an overnight for my birthday and the room is amazing, immaculate and super cosy. Staff are also wonderful. Lovely gent offered to carry our bags to our room! 10/10. We couldn’t find the remote control for the TV, and within 5 minutes we had a new one sent to our room. This has been my favourite hotel stay ever. The spa is also amazing, the girls are so lovely and I had the most amazing massage. Will be coming back for sure. Food in the restaurant is also 10/10!

My daughter had her wedding here,WOW!!! what a wonderful place this is, every part of it is absolutely stunning, staff were excellent & food at wedding was excellent, lodges are amazing, can't wait to go back,love love loved it AMAZING VENUE.

Fantastic and beautiful location staff are so lovely and cater for your every need. Place is immaculate Decor amazing food and drink second to none. Prices very reasonable, treated like royalty during our stay honestly loved the place. Just wished we had stayed longer. Fantastic memories made big big thank you to all the staff who made this occasion so special for the wedding of my daughter and son in law. Special mention to Holly who made this dream a reality she went beyond the call of duty to make this day so special and catered for everyone’s needs, in such a considerate and professional manner. Thanks so much to everyone lochside you are all amazing and should be so proud of the quality of service you all provide.