Hotel berhampiran Aguilar Library, New York

Had a brilliant experience here. For such an affordable stay the quality was excellent, the room was lovely, clean and cosy and the services offered were great - kitchen, lounge, computer/library area and laundry room. They also have activities like movie nights which is such a great bonus. The staff were extremely kind - especially Yari - who helped my friend and I when we missed our bus. We really felt taken care of. The location is also great and well connected with a subway station a few minutes away and it felt safe walking home at night. I couldn't believe we found this place and that it was as good as it seemed, especially for NYC! I would highly recommend staying here. Thank you so much to the staff who made our stay so enjoyable ❤

Accidentally booked this hotel replacing earlier apartment. After reach it’s little far from down town but very convenient Bus service just out of hotel in road 158 take you 42th street. Nice and very clean big room. It’s perfect for those who they want relax in peace atmosphere. Front Counter always welcoming with smiling faces. Specially Colombian Guy willing provide you all your assistance. A good thing free coffee in different flavors always waiting for you 24/7. Overall I will stay again my next trip for sure 👍

Service has remained consistently high at this property. Room is extremely comfortable and demonstrates a residential feeling. Will be back.

객실은 어플상의 사진과 동일합니다. 너무 좁지않고 넓고 테라스가 있어 쾌적합니다. 지하철역은 10분정도 걸어야합니다. 그런데 조식포함된 금액을 결제하고 왔는데 체크인할때 팬데믹으로 조식이 커피와 티만 된다고 하네요? 조식이 1인당 $14씩 2명이 3박해서 $84로 적지않은 금액입니다. 커피만 있다는 걸 예약시 기재해주셔야합니다. 호텔측은 대응이 없었고 다행히 트립닷컴에서 죄송하다고 트립코인으로 보상받았습니다.

I booked at Nap York Central park in June 2022 for September/October 2022. I chose the discounted flexible rate, as I didn’t see having to cancel or move my dates at all - my flight was paid for. Earlier this month my father suffered a stroke, was diagnosed with cancer, and was told he was in need of an operation on his heart. His quality of living went from active and healthy to in need of 24/7 care overnight. I contacted this property to see if even though the flexible option was non-refundable if there might be some leniency with this as I don’t see being able to travel in the near future, even at a partial refund (mostly for the $500 I already paid to be used for medical bills/needs). You cannot actually call or speak to anyone - they do not have phones. You can only communicate through a chat service. They don’t provide any details as to who you are talking to and my questions as to whether there is a management company I might reach out to were unanswered, and then I was just told ‘we don’t have phones’. After explaining my situation, they let me know they would not refund anything but would move the dates. According to my original booking, I would have six months to reschedule. Speaking to someone through the chat service, I was only given four months to reschedule and many dates blocked out and unavailable to me due to holidays. I pointed out that it was less time than my original booking stated and that went unaddressed, the person let me know that ‘my situation’ (my father possibly terminally ill) ‘was not their responsibility’ and they wouldn’t refund my payment or add any dates (which really would have just been giving me what I should have anyway, not exactly doing me any extra favors) and again - all questions as to whether there is an actual number or company to contact with questions was not provided. While I understand my original request for a refund was outside of the original terms, they don’t even offer the terms that are paid for and clearly stated. I’ve also worked at hotels and lodges in the past to know that they often make allowances for nonrefundable stays in cases of extreme circumstances. Booking.com reached out to try to negotiate and the only response they received was ‘no refund’. I’ve also had travel plans in the past change slightly and have been out money and have not asked for special accommodations or refunds from locations, but with the stress of my father’s health and rising costs, and so suddenly, I was looking for some empathy here. United Airlines is notorious for delayed customer service or non-negotiable refunds and I was able to explain my situation and received a full refund immediately. After some of the language used by whoever manages their chat service, I wouldn’t stay at this location at this point. I've attached some of the reviews on google, as well as management's insane responses (including taunting people about calling the police, or pointing out they don't speak English).

Was unable to get early check in even though requested a few months back when initially booked. But that’s ok, they had a convenient luggage hold. And checkin at the ready time was very smooth! Biggest issue with this specific location, they have over 40 floors of rooms and only 2 elevators. It took forever to catch one anytime coming back to the room.

This hotel is in a great location for Willimasburg. Lots of great restaurants and stores you can walk to. The facilities are very nice, with a restaurant and roof top bar on location. The 10% offered for the roof top was questioned and I didinot receive it. The service at the roof top was sub-par. The bartenders were not that busy, but never looked up at you while waiting, they were not friendly at all. The beer my daughter got from the tap was not cold. The prices are hig. That said, I would recommend this hotel for anyone wanting to be in the heart of Williamsburg, and ok with the tiniest hotel room I've ever stayed in!

Had a great stay felt very safe and well taken care of. I recommend to all especially solo travelers.

No frills hotel. Convenient location, express bus service to midtown Manhattan across the street.

To begin with, I must stress that we only used our room, and spoke to staff on the reception area. I’ve no idea on the quality of the rooftop bar nor restaurant at the hotel. Location: We booked knowing that this was in the Financial district, but I was elated with the location. We got the air-train & subway from JFK and the hotel is just a few blocks from Fulton Street Subway station. I am a quick walker, and found that the World Trade Center was only 5 minutes from the hotel, the same with Wall Street / the waterfront which was a great location to me. There were plenty of shops / restaurants / etc. in the area (where doesn’t have that in NYC?). There was construction work taking place across the street from the hotel entrance, but never any issues with traffic or noise. Reception / Staff: We arrived in the evening on a Wednesday and the staff on reception were really welcoming as we were checking in. They were taking the time to say hello to returning guests as they came through the lobby. We experienced this ourselves whenever we returned to the hotel. It may be a small thing, but it showed good customer service to me. Room: A lot of rooms in NYC are “small” when compared to counterparts in other cities so I never expect masses of space. I was happy with the size of our room when we arrived. We were on the 21st floor, and our room was on the corner overlooking the front of the building and the construction site across the street. There was small walkway between the door to the room and the bedroom. 2 of us stayed there with 2 cases and we found enough room to move around. The bed was comfortable, everything in the room worked. We had a coffee machine and bottled water given to us for drinking. The bathroom had a shower & toiletries, and it was clear everything was clean. When I'm back in NYC, I'd happily stay here again!