Home2 Suites by Hilton New York Times Square

Good location and easy access to attractions point House keeping is a nightmare

Hotel is in great location especially if you are attending any Broadway shows. I found the room cleaner and very comfortable.

It is the Times Square in NYC, it is an experience but I recommend another area as it is nose and dirty and so busy.

Rooms are very new- pillows and bed comfortable. Breakfast runs smoothly. There are some glitches with things such as front doors being repaired and housekeeping (tip: no coordination if you don't want multiple "quick cleans" each day- request a no service door hanger from front desk- all other requests made are ignored. 50/50 ratio of helpful and friendly versus rude staff. With value and location- worth the hiccups.

I stayed at this hotel with my family, and we didn’t have a relaxed experience. Although the location of the hotel in the city couldn’t be more perfect, the hotel itself was stressful and uncomfortable at times. Due to the air vent system on every room, we had to have the engineer come 4 times to fix the loud noise that made the room unable to sleep in. The noise was unbearable if not fixed every couple of days, and it created stress and uncomfortableness. Additionally, there was a flood in a superior floor, which leaked in our room through the walls, and made it so that we had to change rooms in the middle of our stay. The staff was very kind and helpful, but the structure of the hotel building was poorly done. If you have food allergies, I wouldn’t recommend the hotel breakfast, since they only have 1 gluten-free option, and very few dairy-free ones. Overall, there were many things that added stress into our stay in the city, instead of providing a calm and comfortable place to stay.

Nice complete kitchen , location is right Times Square so not very quiet, the m&m big screen is flashing in my window even when my curtains are closed, not a big deal as long as you bring a sleep mask. The noise as per reviews are not so bad, it’s consistent at least so it didnt distract my sleep at night. The elevators are actually fast and modern those that are complaining how to use it are not just used to this kind of elevators, its easy to pick up and learn.

Happy with the stay. But the Hilton points cannot be added since it’s booked by your portal. So I need to rethink next time before booking.

Friendly and professional staff. Super clean room and venues. Fast check in! Best area to stay in NYC

The staff here were exceptional! They were friendly and helpful in every interaction. The room was perfect, Breakfast was great. The price was good for where we were located. The location was very good for Times Square, the subway, restaurants, and the theatres. The elevators took a little bit to get used to but were fine. The only concern that we had was that the fire alarm continually went off. There is a lot of "cry wolf". They were very good at informing us of what the status was, but it happened at all hours of the day and night. My concern is that if it was a real emergency, people lose valuable time evacuating the building when they figure it is another false alarm. This is a problem that needs to be fixed sooner than later at whatever cost.