Citizenm New York Times Square

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Great location, newer hotel with great tech and beautiful common areas and rooms. It is noisy with traffic and people in the hotel. In room bathroom was interesting- much like a capsule- no fan and no noise barrier, and the shoer water goes everywhere. A little awkward.

Everything was good except when we arrived, the tablet that controls the room was low on battery, died and would not charge with the charging stand. Had to use my own charger and bend the cord for it to charge. Other than that everything else was smooth and good.

Very nice place, great decor and great service. Rooms are pretty small but comfortable, convenient and well done

Very comfort, employees very kind, helpful and friendly. The room was the best! I love this hotel , is my top 3 of hotels. Breakfast was delicious and varied. I would definitely stay again and I recommend it.

We thoroughly enjoyed our stay at Citizen M. The staff were very friendly and helpful. The room had everything you needed and was clean. The bed was super comfy!! It is in such a good location. We were able to walk to most places. We would highly recommend

The staff was excellent - so nice and helpful and kind. Our only issue was the elevator situation. They were not always working (at least not both) and seems like they could use another one. My mom is handicapped and our room wasn’t ready for early check in and we had to use the restroom, but it’s on the lower level and that elevator was not working. Later we had an issue with an elevator stopping at 7th floor and we couldn’t get off that floor to go higher on the other car because the system thought there was a car headed up but that was stuck. Anyways, everything else was great!

I loved the interaction during initial arrival. My best friend and I arrived over a few hours before check in-time. Even though the hotel was full so no room for early check in, we were met with front desk host who was very friendly and accommodating. It was such a relief to know they could store our bags so we didn’t have to lug around the city with our things. They even went out of their way to provide a few recommendations. To be frank this is what turned a 1 star review into 3 stars. With out this interaction I would’ve been left with the frustrations of the room condition when we finally checked in.. Some of the light switches didn’t work, the blinds wouldn’t come down, and the shower door didn’t shut. I expected the room to be pretty tight for 2 as I’ve had the pleasure of visiting a location in Seattle (newer property). It just seemed much tighter. The maintenance guy was able to come in & get the blinds unstuck but had to step on our BED in order to do so. At least they got a sheet I suppose. I understand with it being the new year, allot of places are booked but we were pretty disappointed in them not being able to accommodate us with a different room after notifying them of the first 15 minutes of being there of the room’s condition. Anyway, to end this review on a positive note, the location is great if your aim is to be in time square. Pretty walkable to great eats and entertainment. Be sure to bring your good walking shoes and be weary of the New Year’s chaos.