Hotel berhampiran San Francisco Bay Brand di Newark

房間很大，特別乾淨！早餐也不錯！

I'm a Platinum member and asked for a spacious King bed and usually get a high floor. This time, they gave me a first floor handicap accessible room with no body wash in the dispenser. When I checked in, they asked if I wanted a 4pm check out, I said yes. When I returned from lunch all of my personal belongings were missing from my room and the room was partially turned over. When I inquired what happened, they told me the person that checked me in didn't mark it as late check out but the funny part is my key card to access the room still worked after 1pm when she had said the system showed a 12pm check out. That in itself didn't make any sense. When I attempted to resolve the situation, I was told that there is no Manager on site and that there is nothing they can do. I could, however, come back at 11pm to talk to the Manager on the night shift and those were the only options until I called customer service. I still don't have this situation resolved as I had personal property in the room that's missing and have not heard back from anyone about it. I would stay away from this property until they get their staff properly trained and when they have management oversight on the weekends. I had to leave with the Managers information after an entire hour and I should have still been in the room for another 2 hours but due to a blunder by the staff, I was kicked out of the room and wasn't even offered another one to complete my stay at the booked time. Also, the customer service was horrible. All but the last lady that helped me get the information I needed to get out the door after dealing with this for over an hour while they were attempting to reach someone that could make a decision, to no avail.

酒店很乾凈，很好

Inginkan rumah sebenar! Semua kemudahan lengkap, ada kolam renang luar, pasar bertentangan ada banyak makanan, pasaraya, dan kenangan indah

Good service with reasonable prices, cheap deposit, 10$ parking per night

Hotel itu sendiri tidak buruk, tetapi kualiti tetamu terlalu buruk. Di tengah malam, terdapat lebih daripada satu melambung di dalam bilik. Di tengah malam, enjin mengaum dan bunyi yang kuat serta muzik masuk ke tempat letak kereta. Demi itu, saya hanya boleh mendapat mata sifar untuk kualiti mereka

With a stay at The Cottages Hotel in Menlo Park, you'll be within a 10-minute drive of Stanford University and San Francisco Bay. This hotel is 3 mi (4.9 km) from Stanford University Medical Center and 9.9 mi (15.9 km) from Shoreline Amphitheatre.Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a vending machine.A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 28 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

We stayed for 5 nights with two kids aged 3 and 6. This hotel had everything we were looking for. The area is quiet and we didn't see any homeless people around. There are a few restaurants, mostly Asian about 5 mins drive away. We ordered Uber eats one night and delivery was very fast too. Housekeeping was perfect. We'd requested for it every day at the front desk and they did a great job. Parking is free and plentiful. The laundry room on level 2 had one washer and one dryer. Costs $2 to use each. Shout out to Elsa from the front desk who went out of her way to help us get quarters from the hotel beside cause we needed to use the washer urgently on our last night. Breakfast was basic, but had all the essentials - waffles, scrambled eggs, muffins, etc. We could not find anything wrong with this hotel. Would definitely recommend it to families with young children.

I chose this location because it was a Hilton and it was located near primarily the airport as well as other locations to dine and shop. Upon arrival Melissa at the front desk was very pleasant and professional. We had arrived early rooms were not immediately ready. Melissa volunteered to keep our luggage as she checked with Kim in Housekeeping to determine if any rooms were available that suited our requested needs for check-in. Not sure if this is a fair complaint as I did not report the problem until after checking out. The drain of the bathroom sink did not function very well. While washing your hands, face or brushing your teeth, the water in the basin backed up and created a pool of waste water from the hygienic activity being conducted. Ugh! The bathtub drain worked fine. For me, this begs the question, if the basin is being washed between guests, shouldn't the person cleaning the bathroom notice this problem and report it to the Maintenance team? Apparently there is a lack of communication within the departments that would have prevented this disgusting experience for the guests. I reported the problem via phone to Kayla, the professional and congenial overnight Front Desk person, shortly after checking out. All the team members we encountered were professional, friendly and helpful! Melissa at check-in took our needs into consideration, spoke with Kim in Housekeeping who confirmed that a room suited to our reservation request was available. Both ladies were very happy to be able to accommodate us! We had just returned from a cruise at the San Francisco pier and had a day layover prior to flying out from Oakland Airport. We did not have a car so we needed the Complimentary Shuttle Service to transport us to a few places as well as the airport for an early morning departure. The primary Shuttle Driver is Bernie. Bernie was professional, kind, and a wealth of information about things to do and places to go in the area of the Oakland/San Leandro Hilton. Bernie is a safe driver and an outstanding Ambassador for Hilton! Thank you very much Bernie! Melissa as well as the other Front Desk staff informed us that the Complimentary Shuttle hours are limited, but they would contact and pay for a Lyft or an Uber vehicle to get us to the airport for our early morning departure. Awesome! Worked like a charm and we left the hotel at 4:00AM for our 6:00AM flight. The Team members who staffed the Front Desk in the evenings were outstanding as well. Melissa had provided us with some information about dining options when the restaurant in the Hilton was closed, as well as did the wonderful Front Desk evening team. The ladies were professional and cheerful. I apologize for not being able to share the names of the four ladies we encountered working the evening shift during our stay. We also had a drink at the Hilton Garden Inn restaurant and bar. Again, the area appeared very clean and well lit. The lady who served us was pleasant

I will recommend someone