The fact that this establishment was $50 a night cheaper than the comparable Hilton product should have set off more bells in my mind. I thought I scored a bargain. What I scored was a Marriott property which fell far short of the Marriott standards to which I have become accustomed. (A) at check in my Lifetime Gold status was not acknowledged and I was told the facility was full so no upgrades. Additionally no early check in. (B) I asked the front desk about the included breakfast, as the breakfast room was barricaded closed. Her response was that it wasn't much. And she was right (1) the prepackaged bags are distributed from 6 to 9am same hours all seven days a week. So don't sleep in on the weekend, (2) each bag consists of (i) one small granola bar (ii) one medium cellophane wrapped muffin, age unknown, and (iii) a choice of an orange or apple. I realize it’s Covid time but the Hilton suites product I stayed in by the SanFrancisco airport last month offered selections of hot oatmeal, eggs, breakfast meat, freshly made waffles all prepared by their staff and presented to each guest. (C) the safety bar in one elevator was broken, yes broken off leaving two rough bracket stubs to impact the unaware.(D) we are staying seven nights. At check in I requested a major room cleaning for Monday. Upon returning late Monday evening very surprised to see the room had not been touched. The evening front desk associate apologized and informed me that they only have two maids on staff, and he was sorry that they did not reach my room. I rescheduled for Tuesday. I called the front desk on Tuesday morning and was told that Tuesday was booked so we had been scheduled to Wednesday, but they would try to fit us in n Tuesday under the circumstances. I have not been back to the room so we will find out what happened today. (E) we checked in on Friday. Saturday morning I informed the front desk that one of the four lamps in the room was not working. I offered to change the bulb but was informed that (1) the front desk did not have access to bulbs, and (2) no maintenance staff works the weekend. (3) this item also was not addressed onMonday, I guess the weekend backlog pushed us to Tuesday or later. Bargain rates, Bargain place but far from Marriott quality.
Sangat Baik
110 Ulasan