Hotel berhampiran Agarwood Khanh Hoa, Nha Trang

Wir haben die höchste Zimmer Kategorie gebucht. Es war das Zimmer auf der vorletzten Etage und das am höchsten gelegene mit Terrasse. Neunzehn Euro die Nacht ohne Frühstück in 2. Reihe hinter dem Strand mit Meerblick und guter Lage - so die Bilder und die Informationen. Schon die Gasse zum Eingang macht nicht wirklich einen guten. Man muss am Eingang einer Küche vorbei aus der es eher nicht so gut riecht immer mal Müll rausgeflogen kommt. Gut, da kann das Hotel nichts dafür. Ein sehr netter Pförtner hilft einem -ob wann will oder nicht- mit dem Gepäck. Er wird einen auch aufs Zimmer bringen. Der Check In ging schnell und der Reisepass muss an der Rezeption bis zum CheckOut hinterlegt werden. Den bekommt man nicht zurück. Zum Glück waren wir zu zweit so dass wir noch einen Pass hatten um einen Scooter zu leihen. Wir kamen auf der Etage an direkt an der Zimmertür ein riesiger Aschenbecher (als Nichtraucher eklig) Rauchen im Zimmer verboten aber auf dem 2qm Flur und 1 cm vor dem Zimmer erlaubt? Es befinden sich jeweils 2 Zimmer auf den Etagen. Unsere Tür ging nicht ohne Gewalt zu. Absolut verzogen. Im Zimmer dann die große Enttäuschung. Das Zimmer ist in einem Flair gestaltet, der etwas zu altbacken anmutet (das wussten wir aber schon von den Bildern), dass es jedoch schon so herunter gewohnt war.. damit haben wir nicht gerechnet. Die Podeste, der gesamte Boden.. alles schwer beschädigt und das nicht zuletzt weil es auch gar nicht richtig gebaut wurde. Das klingt vll witzig aber: als hätte ein Bäcker das alles gebaut. Barfuß laufen (was ja Standard in Innenräumen in Asien ist) unmöglich wegen Verletzungsgefahr. Ich bin in den ersten Minuten mit den Füßen öfter an herausstehenden Nasen hängengeblieben und hat mir 2 mal die Fußsohle eingeklemmt zwischen den Brettern im Boden welche nachgegeben haben. Wir schlafen immer gern auf sehr festen Matratzen aber das runde Bett war keine Matratze, es war so hart dass es eher ein Brett war. Es war auch keine Matratze erkennbar. Hat keinen Zentimeter nachgegeben. Das Bettzeug wirkte auch verlebt und die Gardine an der Terassentür (welche überhaupt nicht dicht war) hatte viele Löcher. Die Glasscheiben an der Fensterfront waren leider keine Fenster sondern mit Silikon zusammen geklebte große Scheiben. Man hört von draußen alles und das der Boden auch so aufgegangen ist wundert mich nicht, da Wasser und Feuchte hier leichten Zugang haben. Es war nicht sauber.. der Computer (Tower, Tastatur..) war sehr schmutzig.. auch der Stuhl. Die Terasse war so nackig und die Möbel aufgerissen (Rattan).. wir haben uns nicht wohl gefühlt uns wussten, dass wir hier keine 7 Nächte verbringen werden. Wir haben die Zustände an Agoda übermittelt und auch der Rezeption bescheid gegeben, dass wir dies getan haben. Wir haben nicht gepoltert.. einfach nur mittgeteilt, dass wir uns nicht wohl fühlen und alles in einem wirklich sehr schlechten Zustand ist, wir uns aber nicht streiten wollen sondern einfach gehen möchten. Die D

We had reservations for a suite 1 bedroom ocean view room, and the pictures on the Capital One travel website showed this room with a round bed and ocean view. However upon arrival, the manager (“Hoc”? On 08Nov22 afternoon) tried to put us in an inferior room facing a building with 2 beds and a partial ocean view. When went back down and refused this room He said his system showed this is what I reserved and paid for. I showed him my prepaid reservation clearly showing otherwise. It also didn’t make sense, as his room was only $28 for 2 nights and we paid $68 per my reservation receipt for the suite 1bd ocean view. While there clearly was some miscommunication in the reservation systems, Instead of acknowledging and honoring my reservation documents, and dealing with the problem between vendors in the background, he said mine were a “lie”! Yes actual quotes! Even though my payment clearly indicated there was no way I reserved the inferior room he put me in. Over the course of the next half hour, we went back and forth, him upping the room type and me showing him pictures of the room I reserved and requesting that room. He even said that I could NOT have that room because they “sold out 10 minutes ago” and maybe I could “try again tomorrow to switch rooms if available”. I then showed him on my phone that Booking.com shows 3 of these rooms still available - and he said it was “lie”, again! So I showed him on Agoda.com the same fact; he just shook his head. I then called Capital One Travel and they talked to him via my phone as they couldn’t reach his office internationally. FINALLY after all this I got the room I paid for. But I was not happy about this check-in experience. It tainted our whole stay here. Perhaps it was just a one off with this manager, but his behavior demonstrated a serious lack of customer service, common courtesy, logic given the rate we paid, and integrity. We question how the hotel could tolerate such behavior and concluded he must have the support of his management to have been so aggressive and bold in his actions. We will NEVER stay here again as a result.

Ia terletak di pusat bandar, jadi mudah untuk perjalanan kerana kedai urut dan restoran semuanya tertumpu di sana. Walau bagaimanapun, pengering adalah agak rawak, jadi ia mungkin rosak. Selain daripada itu semuanya baik. Kolam renang juga terletak di atas bumbung, jadi anda boleh menikmati pemandangan pada waktu malam atau siang hari. Perkhidmatan kakitangan adalah baik.

A very nice hotel and amenities. During first night, some hiccups over shower screen door but the counter leader, Thanh was fast enough to arrange necessary check and change of room. Even though I tried ro be a little bit difficult, Thanh was always on a smile to address concern. Thumbs up to the organisation for having Thanh as their employee. Thanh deserved to be praised and rewarded by the hotel organisation for good service attitude. Room were clean and big. Amenities are good too. Staff are always ready to help as our dad has difficulty walking, the security guard and bell boy there will always rush forward to help and hold our dad when walking up the hotel front entrance stairs. All of the hotel bell boy and security guards deserve to be praised and rewarded by the organisation too. Thank you! We will be back again.

It was lovely to stay at the Panama Hotel, the rooms are beautiful, modern and well equipped, the bed is comfy, the bathrooms are big and the bathtubs are nice and spacious too! My room had a balcony with a nice view of the city and mountainside! The breakfast buffet is really good. The main ***** of beach is right around the corner and everything you need is within walking distance! Would recommend 👌🏻

Ia adalah yang terbaik. Ia tidak masuk akal bahawa anda boleh menginap di hotel seperti ini dengan harga sekitar 30,000 won. Kakitangan yang mesra boleh berkomunikasi dalam bahasa Inggeris Kolam renang Sarapan Kemudahan gimnasium yang sempurna Perkara yang paling penting ialah penghawa dingin (saya banyak memuat naik kerana ia sejuk) dan tekanan air yang baik.

It’s a new hotel and it seems like they didn’t finish all the construction things, during our stay they were installing the door so we couldn’t use the main entrance of the hotel. On our last day they had a photo shoot of the hotel so all the morning a lot of people were walking everywhere and taking pictures they even asked me to leave the gym because of it. By the way the gym is too small. Also one side of the building is facing the other building under construction, unfortunately we had the room with this view. The sauna is not free. The breakfast’s verity is too poor. But there are some positive things like rooms, since the hotel is new rooms are also new and well furnished. I can recommend the hotel but not now, maybe in a month or two when they fix all the construction things.

The resort was beautiful. We enjoyed the large pool and the beach, as well as the breakfast buffet. However, it did feel a little too isolated, as it took a while to get to the mainland, and there was no where to buy food and drinks that were not charged at inflated prices . It would have been nice to be able to bring snacks for the kids. The beach was very clean, and the kids loved the water park. It was the best water park we’ve been to in Asia so far, with many different water slides. The food at the park was good, but the ATM wasn’t working, so I couldn’t draw money to buy much. Make sure you draw money before you go on the island.

We are an Australian couple that stayed here for 5 days. Lovely resort and facilities. The buffet breakfast was amazing. Rooms were great, spacious and clean. There is amazing views of Nha Trang city from this resort! They offer a free shuttle bus to the centre of Nha Trang at certain times which was great as there is no other shops/restaurants within a walkable distance. Taxis generally cost roughly 150,000 VND for a one way trip to the centre of town if required. The restaurant at the resort has delicious food though! They have app to download to your phone which provides information and you can order room services through. Small tip would be if they had QR code on pool side tables you could order drinks with. Currently you have to get up and go to restaurant to order, then they will bring to you. We would have spend a lot more money on drinks poolside if we didn’t have to get up each time! The staff we all friendly and all are happy to help. Overall we were very happy and satisfied with our stay here! Great place to stay for a relaxing, slow moving holiday! :)

The WORST resort ever.....!!! TOTALLY a SCAM !!! PLEASE READ before booking! FIRSTLY, we paid for 3 nights in a bungalow with a sea view, what we actually got was an appartment with a sea view. The resort does not have the typical bungalows you would expect to find in a tropical resort. SECONDLY, during our stay they were constructing a new area on the sea front near the pool and our appartment. We raised this with the resort as the noise was annoying when we booked a resort to rest and relax. One of the Managers discussed this with the owner and informed us that the work would stop for the remaining duration of our stay (2 days). Later that day in the afternoon they started to work again which we found strange. Later that evening on returning from the city we found a letter from the hotel in our room informing us that the work will continue for the coming days. We discussed with the Manager again (apparently only responsibile for the restaurant) and he was as supprised as us. We left it with him to discuss again with the owner. After being informed by the hotel that the work would stop for the coming two days to help us enjoy our stay at the resort, we thought amazing a hotel that really focuses on its guests experience....! We are really disappointed and feel that a hotel with such high ambitions should be more focused on its guests and when you say something will happen make sure it does....a promise is a promise. THIRDLY there is no PRIVATE beach, only a slab on concrete by the sea. On booking said the resort has a private beach, this is not true and maybe what they are trying to build..... We picked this resort because reviews seemed very positive, photos looked amazing and location was ideal for our need to take 3 days rest and relaxation. What we got was 3 days of banging, crashing, dust and diesel fumes whilst the construction continued.....Thanks for ruining our time in Nha Trang....! TOTALLY a SCAM !!!