Hotel The Hidden House di Ningbo

Nice resort for families with lots of activities for the little ones. Highlight was the service and all staff were friendly especially Mona who also spoke English well and shared her wechat and checked with us everyday to ensure our stay was pleasant. Bon fire and fireworks for Chinese new year were an added bonus. Mona also helped us book a BBQ tent which was a nice experience by the lake. The play area is large and could use a facelift as some areas seem dated. Buffet breakfast was nice with the usual fare and a nice touch to give the kids a small gift when they clean their plates. Although it’s winter, the temperature was quite warm and the room AC could only be used as a heater which made the room too warm so we turned off the AC and left the windows open. Car parking was mostly full during the holidays but we managed to get a slot to charge the electric car. Overall a pleasant stay.

This hotel had some wonderful review which actually led me to book it for the first time . This was my third visit to the property. Based on my experience over the three visit which were rather lengthy this hotel’s target market is predominantly local market . If compared to their international franchise 4 star peers the hotel lacks in many areas. 1. They offer a good spread of buffet breakfast but the assortment is mostly focused on locals guests . The selection seldom changes. 2. The bakery products offered were not fresh . Found to be cold and stale 3. Fresh fruits were found to be mixed with stale ones , not sure if they used the ones from the previous days . 4. House keeping was not the best , often found coffee-tea cups not cleaned or replaced . 5. Requested for in room complimentary coffee instead of tea . They sell coffee pouches at lobby, but instead they ask me to go down and ask for coffee at the lobby. 6. The small gym does not have any sanitiser tissue to clean the equipment before use . 7. At the lobby they have a cafe which is also the office for the hotel management staff. In the evening the area is completely mosquito infested , difficult to sit even for 5 minutes . 8. The hotel turned off the Cookson’s system , inside room temperature went up to 29 degree C. After repeated request they did something but that also did not take the temperature below 24 Degrees. 9. The hotel needs serious consideration about training the lobby staffs . A simple way to explain is their face is curved in stone . No emotion! 10. They need to review their safety protocol, they sent my guest directly to the room without even asking . For many my comments may not matter for some it may . I have spent almost 10 days on my last visit so I can’t ignore those . The best part of the stay was Mary ( forgot to ask her position). I think she’s the manager . She is the ideal face of a hotel . She has been the most pleasant and supportive among all the staffs at the hotel.

Coffee machine needs cleaning and people who know how to use it. (Refill water or beans) Tables need better cleaning afterwards and faster ( maybe more staff) Clean trashcans in the lobby more often. Rooms need to be checked before people check in ( temperature wise) (centralized AC is not a good idea. Needs to be changed in May!!) Please add a proper secured!! Hotel Wifi. Kids play area was awesome and with a great location. All in all decent but definitely room for improvement.

A very standard, clean hotel. Large clean room with a good size bathroom with bathtub and shower. A short drivefrom key areas in Ningbo, good breakfast and helpfull staff.

酒店早餐豐富，房間也乾淨整潔，已經多次入住過。尤其是前台倆位小姐姐（小雪&月月）非常好。👍👍👍

笑顏熱情小姐姐非常好，房子也非常乾淨，設施也很齊全，拍照很出片。喜歡喜歡～2房間乾淨整潔，很温馨，很精美，每一處都透露出主人的用心和品位。位置也很棒，交通出行很方便，地鐵出來幾分鐘就到，樓下就有便利店，周邊還有個購物中心。這次入住體驗特別特別滿意！

The hotel is really nice. It has a very good location : close to the metro station to come from and go to the railway station, close and convenient location to go visit the best place in Ningbo. The staff is really nice, gentle, helpful. The room was clean, spacious.

想吃的想逛的附近都有，真的出乎意料，性價比很高，前台服務員漂亮温柔服務不錯，原本訂的大床房免費給升級入住40平的豪華雙床房，很大很舒服，房間裏還有蚊香液，真的很細心，下雨了也會提醒關窗，洗漱台還有香香的洗手液，床頭還有多根數據線，蠻到位，唯一不足就是這幾天下雨，不過這個檔次跟以前入住的四星級酒店差不多，這個價位真的很值，而且還有早餐，品種雖不多，但是該有的都有，相當滿意，值得推薦，下次還回來 超級推薦推薦！！！！

Udara baik, tenang, dan rumah ladang sangat bersih. Isteri bos sangat bersemangat dan menyukainya, dan hidangan rumah ladang juga lazat, seperti sup kepala ikan, kek kentang, dan ikan sungai kecil.